Care Coordinator - Aged Care

Australian Unity Limited; Tamworth; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Community Leave

Wellbeing Leave

Deep Listening Leave

Hybrid working

Career development

LinkedIn Learning

Employee discounts

Fitness Passport

Novated vehicle leasing

Parental leave (14 weeks)

Job summary

Australian Unity is seeking a Care Partner Support Officer to work with Care Partners, Clinical Care Partners and operations to deliver customer‑first services. This full‑time, office‑based role supports workflow, customer enquiries and documentation across multiple systems.

You will coordinate services, assist with care plan reviews, funding utilisation and audits while collaborating with families, providers and internal teams to ensure timely access and high-quality outcomes.

Qualifications

• Experience in administration, customer service, healthcare, aged care or community services.
• Strong organisational skills with the ability to manage competing priorities in a fast-paced environment.
• Experience supporting customers and resolving enquiries with empathy and professionalism.
• Excellent verbal and written communication skills.
• High attention to detail and commitment to maintaining accurate records.
• Strong technology skills, including Microsoft Office and customer management systems.
• Ability to collaborate across multiple teams and stakeholders.
• Problem-solving skills and a proactive approach to coordinating solutions.
• Knowledge of aged care funding programs is advantageous.

Responsibilities

• Assist Care Partners with workflow coordination and service mobilisation to ensure timely access to supports.
• Support first-line operational customer contact and queue management during peak demand.
• Monitor workflow queues, referrals and customer requests to ensure timely action.
• Coordinate follow-up activities with families, providers, suppliers and internal stakeholders.
• Maintain accurate customer records and documentation across multiple systems.
• Support reassessments, care plan reviews and funding utilisation activities.
• Identify and elevate customer concerns, service risks and safeguarding matters appropriately.
• Contribute to audits, compliance activities and continuous improvement projects.
• Support continuity of neighbourhood operations during peak periods, leave or workforce changes.
• Build positive working relationships across multidisciplinary teams to achieve great customer outcomes.

Skills

Administration

Customer service

Healthcare

Aged care

Organisational skills

Communication skills

Microsoft Office

CRM systems

Team collaboration

Problem-solving

Tools

CRM systems

Microsoft Office

Job description

At Australian Unity, we're reimagining how health and care are delivered in our local communities. By working together differently, we help customers live healthier, more independent, and fulfilling lives, while staying connected to supportive communities.

As a Care Partner Support Officer, you will work alongside Care Partners, Clinical Care Partners and operational teams to ensure customer enquiries, requests, services and administrative activities are delivered efficiently, accurately and with a customer-first approach.

This is a full-time office based role.

Key Accountabilities

• Assist Care Partners with workflow coordination, customer reviews and service mobilisation to ensure customers receive timely access to supports and services
• Support first-line operational customer contact and queue management during peak demand
• Monitor workflow queues, referrals and customer requests to ensure timely action
• Coordinate follow-up activities with families, providers, suppliers and internal stakeholders
• Maintain accurate customer records and documentation across multiple systems
• Support reassessments, care plan reviews and funding utilisation activities
• Identify and elevate customer concerns, service risks and safeguarding matters appropriately
• Contribute to audits, compliance activities, quality initiatives and continuous improvement projects
• Support continuity of neighbourhood operations during peak periods, leave or workforce changes
• Build positive working relationships across multidisciplinary teams to achieve great customer outcomes

What you'll bring

• Experience in administration, customer service, healthcare, aged care or community services
• Strong organisational skills with the ability to manage competing priorities in a fast-paced environment
• Experience supporting customers and resolving enquiries with empathy and professionalism
• Excellent verbal and written communication skills
• High attention to detail and commitment to maintaining accurate records
• Strong technology skills, including Microsoft Office and customer management systems
• Ability to collaborate effectively across multiple teams and stakeholders
• Problem-solving skills and a proactive approach to identifying and coordinating solutions
• Knowledge of aged care funding programs is advantageous

Why join Australian Unity?

• Additional leave including Community, Wellbeing and Deep Listening Leave
• Flexible hybrid working arrangement
• Career development opportunities and full access to LinkedIn Learning
• Employee discounts across insurance, retail and travel partners
• Fitness Passport with discounted access to 1,500+ gyms and facilities
• Novated vehicle leasing options
• 14 weeks paid parental leave

Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, and mature-aged applicants. To view our Reconciliation Action Plan, visit: https://www.australianunity.com.au/about-us/reconciliation-action-plan.