Care Advisor

ComLink Limited; Sunshine Coast Regional; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 tax‑s 0

Paid parental leave

Birthday leave

Matched voluntary super

Job summary

Comlink Australia seeks a Care Advisor to enhance client experience by coordinating CHSP services and promoting health, wellbeing and continuity of care so clients can age in place. You’ll conduct assessments, develop care plans, monitor wellbeing and work with a multidisciplinary team to deliver person-centered care and smooth service delivery.

This role requires compassion, initiative and the ability to navigate changing client needs while maintaining high-quality documentation and reporting.

Qualifications

• Cert IV in Community Services or related field and minimum industry experience.
• Understanding of aged care act and quality standards.
• Experience in case management and home/community care preferred.

Responsibilities

• Conduct participant assessments and reviews with participants and families per CHSP guidelines.
• Develop and monitor participant-focused care plans and assist with implementation.
• Maintain high-quality assessment and care planning documentation.
• Foster collaborative, person-centered relationships to reflect needs and ACQS requirements.
• Provide comprehensive case management and monitor wellbeing to plan for longer-term service needs.
• Collaborate with team, community organisations and allied health providers for optimal outcomes.
• Record feedback and complaints and address issues per policy, reporting regularly.

Skills

Compassion

Initiative

Relationship building

Decision making

Collaboration

Interpersonal skills

Emotional intelligence

Education

Cert IV in Community Services

Job description

We're serious about making a difference...

We're just not serious all the time.

We believe great workplaces are built on trust, support, authenticity and the occasional laugh. We want people to feel comfortable bringing their whole selves to work, whether that's your colour-coded planner, your terrible "dad jokes" or your ability to find a solution to absolutely anything.

If you're looking for a workplace where people genuinely care about the work and each other, you'll fit right in.

A genuinely collaborative team that has your back

Great organisational culture and supportive team environment

Ongoing learning, development and career growth opportunities

Flexible work arrangements where possible

Up to $15,900 tax-free salary packaging

Paid parental leave and birthday leave

Up to 1% matched voluntary super contributions

About the role

The Care Advisor is responsible for enhancing the quality of the clients experience with our services. They will coordinate CHSP services, monitor and respond to changing client needs and promote health, wellbeing and continuity of care, so our clients can age in place.

What will this look like on a day-to-day basis?

Key responsibilities:

• Conducting participant assessments and reviews with participants and their families / representatives in accordance with the CHSP guidelines
• Developing and monitoring participant focused, comprehensive care plans, and assisting with implementation
• Maintaining high quality assessment and care planning documentation
• Fostering a collaborative and respectful relationship with each participant to fully understand their needs and ensure our services are reflective of person-centred practice and the ACQS
• Providing comprehensive case management, monitoring physical and emotional wellbeing of our participants and identifying longer term plans enabling them to stay connected to services after discharge from the program
• Working collaboratively with other team members, community organisations, allied health providers and service agencies to ensure the best outcome for the participant and their care
• Managing and recording feedback and complaints regarding service delivery in line with internal policies and ACQS requirements, undertaking remedy actions to address issues
• Providing regular reporting of participant and service status, and monitor output targets and deliverables under our CHSP funded services

What you'll bring:

We’re looking for someone who brings compassion, initiative and a genuine commitment to helping older people live well and stay connected to their community. You’re organised, adaptable and confident building relationships, navigating challenges and making decisions that put participants first.

You value collaboration, embrace continuous improvement and see the person beyond the paperwork. Most importantly, you’re passionate about person-centred care and making a meaningful difference.

Ideally, you'll have:

• Cert IV in Community Services, Human Services, Health Sector Management, Aged Care and/or Clinical background and minimum of 3 years’ experience in the industry
• Demonstrated understanding of the Aged Care Act, Strengthened Aged Care Standards, the sector and people who are aging in the community
• Experienced in case management preferably within the home and community care sector
• Experience in service development, and driving continuous quality improvement and practice and service excellence aligning to the Strengthened Aged Care Quality standards
• Is relatable and engaging with highly developed interpersonal; and communication skills and emotional intelligence with the proven ability to foster relationships and connect with internal and external stakeholders
• Understanding of specialised service delivery within diverse groups, specifically Aboriginal and Torres Strait Islander, CALD, Veterans, Disability, Mental Health, LGBTI+ and Homelessness

About Comlink Australia

At Comlink Australia, we're committed to creating communities where people feel connected, supported and valued. Our values guide everything we do:

Our table is round / See the human / The right way, and again / Brilliantly Bold / Make a little magic