Aged Care Lead

Care Connect Group; City of Melbourne; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Flexible hybrid working

Competitive salary package

Employee Assistance Program (EAP)

Discounted health insurance

Professional development

NFP salary packaging

Job summary

Care Connect Group is seeking a senior Aged Care Lead to provide overarching operational leadership across our Aged Care programs, including Support at Home and CHSP services. You will translate strategic priorities into sustainable, high-quality service delivery outcomes and work with multiple functions to ensure excellence and a consistent client experience.

The role focuses on growing our Support at Home offering while maintaining service quality, workforce readiness and long-term

Qualifications

• Senior leadership experience within aged care, home care, health, disability or community services.
• Experience leading services through periods of reform and organisational change.
• Strong understanding of aged care reform, quality standards and risk management.

Responsibilities

• Lead operational performance across Aged Care programs.
• Drive safe, effective and person-centred service delivery.
• Lead workforce planning and operational sustainability.
• Monitor and improve service, quality and financial performance.
• Provide governance, risk and compliance oversight.

Skills

Senior leadership

Aged care knowledge

Stakeholder engagement

Change management

Data-driven decision making

Strategic planning

Education

Degree in aged care/health/business

Management qualification

Job description

About Us

Since 1994, Care Connect has empowered tens of thousands of Australians to live independently, confidently and safely at home through personalised support and trusted partnerships.

Guided by our CARE values of Collaboration & Courage, Authenticity, Respect and Excellence, we're committed to delivering safe, effective, personal and connected services that make life easier.

About the Role

Reporting to the Head of Aged Care, the Aged Care Lead provides senior operational leadership across our Aged Care programs, including Support at Home and CHSP services.

You’ll be responsible for translating strategic priorities, aged care reform requirements and care governance expectations into sustainable, high-quality service delivery outcomes.

Leading across service delivery, workforce capability, quality, risk, financial performance and continuous improvement, you’ll work closely with leaders across Care Management, Clinical, Scheduling, Customer Service and other key functions to ensure operational excellence and a consistent client experience.

A key focus of the role will be supporting Care Connect’s continued growth under Support at Home while maintaining service quality, workforce readiness and long-term sustainability.

Key Responsibilities

• Lead operational performance across Aged Care programs.
• Drive safe, effective and person-centred service delivery.
• Lead workforce planning, resource management and operational sustainability.
• Monitor and improve service, quality, workforce and financial performance.
• Provide leadership and oversight of governance, risk and compliance activities.
• Support implementation of aged care reforms and new service models.
• Lead continuous improvement and operational transformation initiatives.
• Build capability, accountability and performance across leaders and teams.
• Develop strong internal and external stakeholder relationships.
• Contribute to organisational strategy, growth and service innovation.

About You

You are a values-driven and commercially aware leader who thrives in complex environments and enjoys balancing client outcomes, quality expectations and operational performance.

You bring a deep understanding of aged care service delivery and a passion for supporting teams to deliver safe, sustainable and person-centred care.

To be successful, you will have:

• Demonstrated senior leadership experience within aged care, home care, health, disability or community services.
• Relevant qualifications in aged care, health, community services, business, management or a related discipline.
• Experience leading services through periods of reform and organisational change.
• Knowledge of Support at Home, CHSP and contemporary aged care service delivery models.
• Experience leading leaders and multidisciplinary teams.
• Strong understanding of aged care reform, quality standards, care governance and risk management.
• Experience managing operational performance, workforce planning, budgets and service sustainability.
• A proven track record leading change, transformation and continuous improvement initiatives.
• Strong stakeholder engagement, communication and influencing skills.
• Experience using data and insights to drive operational decision-making.
• A collaborative and authentic leadership style aligned with Care Connect's CARE values.

Why Join Care Connect?

• Newly created senior leadership role.
• Influence the future of aged care service delivery.
• Lead through one of the most significant periods of aged care reform.
• Shape operational excellence and continuous improvement initiatives.
• Develop and support high-performing leaders and teams.
• Competitive salary package.
• Generous NFP salary packaging benefits.
• Flexible and hybrid working arrangements.
• Employee Assistance Program (EAP).
• Discounted health insurance and wellbeing benefits, including Fitness Passport.
• Ongoing learning and professional development opportunities.
• Meaningful work that improves the lives of older Australians.

Employment Requirements

Successful candidates will be required to provide:

• Current Police Check
• Working with Children Check
• Current driver's licence and reliable vehicle
• Evidence of the right to work in Australia

We understand the benefits that a diverse workforce brings to our diverse community of clients. Care Connect is an inclusive Equal Opportunity employer. We encourage applications from all members of the community including First Nations peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ people, mature-aged workers and people living with disability.