Cardiology Patient Services Officer – Travel Front Desk

Advara HeartCare; Sharon; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Flexible work arrangements

Salary packaging and wellbeing

Nationally respected team

Job summary

Advara HeartCare is seeking a Patient Services Officer (Medical Receptionist) to support busy Bundaberg cardiology clinics with warm, professional service. The role requires travel between Advara sites and may include short-term coverage at other practices.

You will be the first point of contact, ensuring a smooth, respectful patient experience from the moment they walk in. Experience in healthcare admin and billing is preferred.

Qualifications

• Experience in administration or customer service, ideally in healthcare or aged care.
• Strong time management and prioritisation skills.
• Excellent communication skills with the ability to support patients sensitively.
• Confidence in billing/receipting medical accounts (Medicare and DVA experience preferred).
• Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities

• Managing appointment bookings, rescheduling, and patient communications.
• Liaising with hospital staff, doctors, and clinical teams.
• Checking patient GP referrals and Medicare data for accuracy.
• Answering incoming calls promptly and professionally.
• Processing billing and receipting for patient accounts, including Medicare and DVA.
• Supporting the team with efficient use of our Health Track system.

Skills

Administration experience

Customer service

Communication skills

Billing/receipting experience

Tools

Health Track system

Job description

Advara HeartCare is seeking a Patient Services Officer (Medical Receptionist) to support busy Bundaberg cardiology clinics with warm, professional service. The role requires travel between Advara sites and may include short-term coverage at other practices.

You will be the first point of contact, ensuring a smooth, respectful patient experience from the moment they walk in. Experience in healthcare admin and billing is preferred.