Cardiology Patient Services Coordinator - Flexible Role

Advara HeartCare group; Bundaberg; On-site; AUD 50,000 - 65,000; Full time

Job summary

Advara HeartCare in Bundaberg is seeking a Patient Services Officer (Medical Receptionist) to provide warm, professional administrative support across our cardiology clinics. Travel between Advara HeartCare sites is essential, with potential short-term cover at other practices.

You’ll be the first point of contact for patients, ensuring a smooth, respectful experience from the moment they arrive. This role combines reception duties with billing tasks and coordination with hospital staff and

Qualifications

• Experience in administration or customer service, ideally in healthcare or aged care.
• Strong time management and prioritisation skills.
• Excellent communication skills with the ability to support patients sensitively.
• Confidence in billing/receipting medical accounts (Medicare and DVA experience preferred).
• Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities

• Managing appointment bookings, rescheduling, and patient communications.
• Liaising with hospital staff, doctors, and clinical teams.
• Checking patient GP referrals and Medicare data for accuracy.
• Answering incoming calls promptly and professionally.
• Processing billing and receipting for patient accounts, including Medicare and DVA.
• Supporting the team with efficient use of our Health Track system.

Skills

Administration experience

Customer service

Healthcare knowledge

Time management

Communication skills

Billing/receipting (Medicare/DVA)

Teamwork and independence

Tools

Health Track system

Job description

Advara HeartCare in Bundaberg is seeking a Patient Services Officer (Medical Receptionist) to provide warm, professional administrative support across our cardiology clinics. Travel between Advara HeartCare sites is essential, with potential short-term cover at other practices.

You’ll be the first point of contact for patients, ensuring a smooth, respectful experience from the moment they arrive. This role combines reception duties with billing tasks and coordination with hospital staff and