Patient Services Officer - HC - Practice Support

Advara HeartCare; Brisbane; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Flexible work arrangements

Additional annual leave purchase

12 weeks paid parental leave

Job summary

Advara HeartCare is seeking an energetic and professional Patient Service Officer to provide friendly administrative support across our Brisbane clinics. You’ll manage bookings, billing coordination, and patient inquiries with a focus on compassionate, patient-centred service.

Primarily based in Clayfield with occasional travel to other Brisbane sites, you’ll work closely with clinicians and reception staff to ensure accurate data entry, privacy, and timely communication, delivering high-quality

Qualifications

• Experience in patient-facing roles in healthcare or medical settings.
• Strong organisational and communication skills for multi-site coordination.
• Experience with billing/receipting, Medicare and DVA where applicable.
• Excellent telephone manner and comfortable handling high volumes of patient enquiries.
• Attention to detail and ability to adapt in a fast-paced clinic environment.

Responsibilities

• Act as the first point of contact and greeting patients on arrival.
• Managing patient appointments for numerous Specialists across multiple sites.
• Collect patient information, maintaining patient privacy and accurate data entry.
• Manage a large volume of patient telephone enquiries.
• Coordinate the billing and receipting of accounts to patients, Medicare and DVA.
• Liaising with Specialists, Nurses, Cardiac Physiologists and peers.
• Work efficiently in a fast-paced administrative role where patient care is our focus.
• Check patient GP referrals with Medicare, ensuring data accuracy.
• Timely processing of correspondence to referrers and patients.
• Respond to incoming phone calls promptly and provide a professional service in line with expectations.
• Work with colleagues and other administrative staff to achieve efficient and effective management of medical appointments and other related clinical information via the Health Track system.
• Booking and confirming patients for tests and consultations.

Skills

Patient care/customer service

Organisation

Communication

Billing/Medicare/DVA knowledge

Phone handling

Job description

Want to improve Australia’s heart health? Our team is our impact and our future. Join us and help move Australia’s heart health and your career forward.

Our Best Starts with You!

We are seeking an energetic and professional individual to join our busy clinic.

Also known as the Patient Service Officer you are responsible for providing friendly administrative support to our staff and clinicians, booking and rescheduling testing, liaising with hospital staff and doctors.

This role reports directly to the Practice Manager and supports our vibrant team who are passionate about customer service and working collaboratively.

What you’ll bring

To succeed in this role, you will have:

• Demonstrated ability to provide excellent patient care and customer service, ideally in a medical/healthcare environment
• Strong organisation and communication skills, with the ability to efficiently work as a proactive member of a multi-disciplinary team and the ability to nurture positive connections with patients.
• Experience in billing/receipting medical accounts, Medicare and DVA billing
• Exceptional phone manner and ability to handle a high volume of patient enquiries
• High attention to detail and the ability to adapt in a fast-paced environment

Your impact, with us

As our highly valued Patient Service Officer, you’ll use your skills and expertise to provide quality care to patients with a wide range of cardiovascular conditions.

Primarily based in Clayfield but will require occasional travel to cover other sites in Brisbane such as Sandford Jackson and Wesley Testing centre as you’ll play a crucial role in delivering quality reception and administrative services that meet the highest professional and company standards. Your dedication will ensure that our patients, referrers, and customers receive the professional, caring, and friendly service they deserve.

You’ll make a meaningful impact by:

• Act as the first point of contact and greeting patients on arrival
• Managing patient appointments for numerous Specialists across multiple sites
• Collect patient information, maintaining patient privacy and accurate data entry
• Manage a large volume of patient telephone enquiries
• Coordinate the billing and receipting of accounts to patients, Medicare and DVA
• Liaising with Specialists, Nurses, Cardiac Physiologists and peers.
• Work efficiently in a fast-paced administrative role where patient care is our focus
• Check patient GP referrals with Medicare, ensuring data accuracy
• Timely processing of correspondence to referrers and patients
• Respond to incoming phone calls promptly and provide a professional service in line with expectations
• Work with colleagues and other administrative staff to achieve efficient and effective management of medical appointments and other related clinical information via the Health Track system
• Booking and confirming patients for tests and consultations.

Why Advara HeartCare

We’re a values-driven organisation where every person matters. Because whatever your role here, you are our impact, and you are our future.

At Advara HeartCare, we care, we work together, we advance, and we deliver. When you join us, you’ll discover meaningful work, a welcoming and supportive team culture, and the opportunity to help shape our journey to something that’s even better.

Here are some of the things we hope you’ll love about working with us:

You’ll also enjoy a range of other benefits:

• The opportunity to work for one of the most influential healthcare providers, pioneering the way for innovation in cardiac diagnostics and treatment
• Work with a connected, collaborative team
• Create the work-life balance you need with flexible work arrangements and the option to purchase additional annual leave.
• Range of benefits such as 12 weeks paid parental leave

Don't meet every single requirement?

You don't need to. At Advara HeartCare, we are building a diverse, inclusive workplace that fosters innovation.