Cardiac Care Admin & Patient Services Specialist

Advara HeartCare; Brisbane; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Flexible work arrangements

Additional annual leave purchase

12 weeks paid parental leave

Job summary

Advara HeartCare is seeking an energetic and professional Patient Service Officer to provide friendly administrative support across our Brisbane clinics. You’ll manage bookings, billing coordination, and patient inquiries with a focus on compassionate, patient-centred service.

Primarily based in Clayfield with occasional travel to other Brisbane sites, you’ll work closely with clinicians and reception staff to ensure accurate data entry, privacy, and timely communication, delivering high-quality

Qualifications

• Experience in patient-facing roles in healthcare or medical settings.
• Strong organisational and communication skills for multi-site coordination.
• Experience with billing/receipting, Medicare and DVA where applicable.
• Excellent telephone manner and comfortable handling high volumes of patient enquiries.
• Attention to detail and ability to adapt in a fast-paced clinic environment.

Responsibilities

• Act as the first point of contact and greeting patients on arrival.
• Managing patient appointments for numerous Specialists across multiple sites.
• Collect patient information, maintaining patient privacy and accurate data entry.
• Manage a large volume of patient telephone enquiries.
• Coordinate the billing and receipting of accounts to patients, Medicare and DVA.
• Liaising with Specialists, Nurses, Cardiac Physiologists and peers.
• Work efficiently in a fast-paced administrative role where patient care is our focus.
• Check patient GP referrals with Medicare, ensuring data accuracy.
• Timely processing of correspondence to referrers and patients.
• Respond to incoming phone calls promptly and provide a professional service in line with expectations.
• Work with colleagues and other administrative staff to achieve efficient and effective management of medical appointments and other related clinical information via the Health Track system.
• Booking and confirming patients for tests and consultations.

Skills

Patient care/customer service

Organisation

Communication

Billing/Medicare/DVA knowledge

Phone handling

Job description

Advara HeartCare is seeking an energetic and professional Patient Service Officer to provide friendly administrative support across our Brisbane clinics. You’ll manage bookings, billing coordination, and patient inquiries with a focus on compassionate, patient-centred service.

Primarily based in Clayfield with occasional travel to other Brisbane sites, you’ll work closely with clinicians and reception staff to ensure accurate data entry, privacy, and timely communication, delivering high-quality