Canberra IT Service Desk Analyst — Grow Your Tech Career

Leidos; Canberra; On-site; AUD 60,000 - 85,000; Full time

Job summary

Leidos Australia is seeking a Service Desk Analyst to provide first-line IT support for corporate systems from our Canberra offices. You’ll diagnose issues, resolve technical problems, and deliver a positive support experience while meeting SLAs.

We value curiosity, collaboration, and a customer-focused approach. Applicants must be Australian citizens with baseline AGSVA security clearance and be prepared to work onsite five days a week at Moore Street or Wentworth Avenue in Canberra.

Qualifications

• Experience in a customer-focused role providing professional IT support.
• Strong communication skills and proactive approach to inquiries.
• Experience with Microsoft 365, Azure, Intune, and Windows OS.
• Familiarity with ITIL best practices or willingness to learn.
• Eagerness to learn and collaborate within a service desk team.
• Australian citizenship and Baseline AGSVA security clearance required.

Responsibilities

• Provide first-line IT support, handling incidents and service requests.
• Assist with account administration, including password resets.
• Troubleshoot hardware, software, network issues and document resolutions.
• Ensure timely updates to users and adherence to SLAs.

Skills

Customer-focused support

Clear communication

Microsoft 365

Azure

Intune

Windows Operating Systems

Education

IT-related degree or certification

Tools

Microsoft 365

Windows OS

Azure

Intune

Job description

Leidos Australia is seeking a Service Desk Analyst to provide first-line IT support for corporate systems from our Canberra offices. You’ll diagnose issues, resolve technical problems, and deliver a positive support experience while meeting SLAs.

We value curiosity, collaboration, and a customer-focused approach. Applicants must be Australian citizens with baseline AGSVA security clearance and be prepared to work onsite five days a week at Moore Street or Wentworth Avenue in Canberra.