Senior 1St Line It Support & Mentor (24/7)

Unisys; Canberra; Presencial; AUD 96.000 - 120.000; Tempo integral

Benefícios oferecidos por esta vaga

Flex Your Way

Wellbeing That Matters

Learn Without Limits

Work That Makes an Impact

Build Your Future

And Much More

Resumo da vaga

Leidos in Canberra is seeking a Service Desk Analyst (Technical Support Administrator) to join our Level 2 Service Desk within the Digital Modernisation Division, supporting complex multi-vendor environments on a 24/7 rotating shift.

You will handle escalations from Level 1, monitor storage technologies, SDN, routing, switching and hyper-converged infrastructure, and resolve incidents across Windows, Unix and Linux.

Qualificações

• About You section indicates interest in providing technical support and resolving complex issues.
• Strong problem-solving abilities and effective communication skills.
• Adaptable approach to new requirements and problem sets, with a commitment to continuous learning.

Responsabilidades

• Accept and resolve escalated tickets from the Level 1 Service Desk.
• Monitor and administer storage technologies, including SAN/NAS and block and file storage.
• Monitor storage fabric, software-defined networking, routing and switching, and hyper-converged infrastructure.
• Monitor and resolve application processing and operating system incidents across Windows, Unix and Linux.
• Participate in shift work to support 24/7 service coverage.

Conhecimentos

Technical support

Problem solving

Communication

Adaptability

Descrição da vaga

Service Desk Analyst (Technical Support Administrator)

We are seeking a Technical Support Administrator to join our Level 2 Service Desk within our Digital Modernisation Division, working in some of the most complex, multi-vendor tech environments alongside a supportive and collaborative team.

This is a 24/7 rotating shift role.

Location: Canberra

Employment type: Permanent

• Accept and resolve escalated tickets from the Level 1 Service Desk.
• Monitor and administer storage technologies, including SAN/NAS and block and file storage.
• Monitor storage fabric, software-defined networking, routing and switching, and hyper-converged infrastructure.
• Monitor and resolve application processing and operating system incidents across Windows, Unix and Linux.
• Participate in shift work to support 24/7 service coverage.

About You

• An interest in providing technical support and resolving complex issues.
• Strong problem-solving abilities and effective communication skills.
• An adaptable approach to new requirements and problem sets, with a commitment to continuous learning.

The position will only be open to Aboriginal or Torres Strait Islander applicants. The filling of this position is intended to constitute an equal-opportunity measure under section 8(1) of the Racial Discrimination Act 1975.

This role requires the successful applicant to be an Australian citizen, gain and be able to maintain a Baseline security clearance.

We value different experiences and are interested in the capability and potential you could bring. Certain roles may be subject to International Traffic in Arms Regulations (ITAR) requirements which may limit persons who hold dual nationality with certain proscribed countries from accessing material, or in the case of dual Australian-U.S. citizens, may require the candidate to obtain a U.S. Persons Abroad authorisation from the U.S DDTC.

What to Expect When You Apply

• An initial conversation with our Talent Acquisition team.
• An interview with the hiring manager or interview panel.

Pay range: $96,300.00-$120,400.00

Benefits

• Flex Your Way - Tailor work to your life with options including Life Days (up to 12 extra days off per year), part-time arrangements, job sharing, and compressed hours.
• Wellbeing That Matters - Free access to Headspace and MeQuilibrium, plus dedicated wellness spaces to support your mental, physical, and emotional wellbeing.
• Learn Without Limits - Access over 120,000 on-demand courses, alongside technical, project management, leadership, and professional development opportunities.
• Work That Makes an Impact - Contribute to nationally significant projects that matter, solve complex challenges, and accelerate your career through unique growth opportunities.
• Build Your Future - Whether you're deepening technical expertise or preparing for leadership, we'll invest in your development every step of the way.
• And Much More - These are just a few of the ways we invest in our people and help them thrive.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider qualified applicants with criminal histories consistent with relevant laws.