Technical Support Administrator — 24/7 IT Ops (Level 2)

Care Connector House; Canberra; Hybrid; AUD 96,000 - 120,000; Full time

Job summary

Leidos Australia is seeking a Service Desk Analyst (Technical Support Administrator) to join our Level 2 Service Desk within the Digital Modernisation Division in Canberra. You will resolve escalated tickets, monitor storage and networking components, and contribute to secure, resilient IT operations.

The role requires problem-solving, clear communication, and a collaborative approach in a 24/7 rotating shift.

Qualifications

• Interest in providing technical support and resolving complex issues.
• Strong problem-solving abilities and effective communication skills.
• An adaptable approach to new requirements and problem sets, with a commitment to continuous learning.
• Australian citizenship, baseline security clearance.

Responsibilities

• Accept and resolve escalated tickets from the Level 1 Service Desk.
• Monitor and administer storage technologies, including SAN/NAS and block and file storage.
• Monitor storage fabric, software-defined networking, routing and switching, and hyper-converged infrastructure.
• Monitor and resolve application processing and operating system incidents across Windows, Unix and Linux.
• Participate in shift work to support 24/7 service coverage.

Skills

Technical support

Problem solving

Adaptability

Continuous learning

Job description

Leidos Australia is seeking a Service Desk Analyst (Technical Support Administrator) to join our Level 2 Service Desk within the Digital Modernisation Division in Canberra. You will resolve escalated tickets, monitor storage and networking components, and contribute to secure, resilient IT operations.

The role requires problem-solving, clear communication, and a collaborative approach in a 24/7 rotating shift.