Senior IT Service Desk Specialist — 1st/2nd Line Support (Hybrid)

Standards Australia; Canberra; On-site; AUD 70,000 - 110,000; Full time

Job summary

Standards Australia in Canberra is seeking a Technical Support Analyst to join the Service Desk. You will provide 1st and 2nd line IT support for employees and vendors, covering hardware, software and SaaS apps, with a strong focus on delivering excellent customer service.

The role requires at least five years of experience, on-site presence three days a week, and collaboration with IT teams and external vendors to resolve issues quickly and maintain service levels.

Qualifications

• Minimum five years of experience in IT support or service desk.
• Experience handling hardware, software and SaaS apps.
• Strong focus on customer service and issue resolution.

Responsibilities

• Provide 1st and 2nd line IT support for employees and vendors.
• Troubleshoot hardware, software and SaaS issues and coordinate with IT teams and vendors to resolve tickets promptly.

Skills

IT support

Customer service

Vendor coordination

Job description

Standards Australia in Canberra is seeking a Technical Support Analyst to join the Service Desk. You will provide 1st and 2nd line IT support for employees and vendors, covering hardware, software and SaaS apps, with a strong focus on delivering excellent customer service.

The role requires at least five years of experience, on-site presence three days a week, and collaboration with IT teams and external vendors to resolve issues quickly and maintain service levels.