2nd‑Line IT Service Desk Engineer — 24/7 Support

Home Affairs; Australia; On-site; AUD 96,000 - 120,000; Full time

Benefits offered by this job

Flex Your Way

Wellbeing That Matters

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Job summary

Leidos Australia is seeking a Service Desk Analyst (Technical Support Administrator) to join our Level 2 Service Desk within the Digital Modernisation Division, supporting complex multi‑vendor environments. You will resolve escalated tickets, monitor storage and networking, and participate in 24/7 shift coverage.

The role requires Australian citizenship and Baseline security clearance; Aboriginal or Torres Strait Islander applicants are invited.

Qualifications

• Interest in providing technical support and resolving complex issues.
• Strong problem-solving abilities and effective communication skills.
• An adaptable approach to new requirements and problem sets, with a commitment to continuous learning.

Responsibilities

• Accept and resolve escalated tickets from the Level 1 Service Desk.
• Monitor and administer storage technologies, including SAN/NAS and block and file storage.
• Monitor storage fabric, software-defined networking, routing and switching, and hyper-converged infrastructure.
• Monitor and resolve application processing and operating system incidents across Windows, Unix and Linux.
• Participate in shift work to support 24/7 service coverage.

Job description

Leidos Australia is seeking a Service Desk Analyst (Technical Support Administrator) to join our Level 2 Service Desk within the Digital Modernisation Division, supporting complex multi‑vendor environments. You will resolve escalated tickets, monitor storage and networking, and participate in 24/7 shift coverage.

The role requires Australian citizenship and Baseline security clearance; Aboriginal or Torres Strait Islander applicants are invited.