Senior 2nd-Line IT Support & Mentor — Flexible Hours

Unisys; Canberra; On-site; AUD 96,000 - 120,000; Full time

Benefits offered by this job

Flex Your Way

Wellbeing That Matters

Learn Without Limits

Work That Makes an Impact

Build Your Future

And Much More

Job summary

Leidos in Canberra is seeking a Service Desk Analyst (Technical Support Administrator) to join our Level 2 Service Desk within the Digital Modernisation Division, supporting complex multi-vendor environments on a 24/7 rotating shift.

You will handle escalations from Level 1, monitor storage technologies, SDN, routing, switching and hyper-converged infrastructure, and resolve incidents across Windows, Unix and Linux.

Qualifications

• About You section indicates interest in providing technical support and resolving complex issues.
• Strong problem-solving abilities and effective communication skills.
• Adaptable approach to new requirements and problem sets, with a commitment to continuous learning.

Responsibilities

• Accept and resolve escalated tickets from the Level 1 Service Desk.
• Monitor and administer storage technologies, including SAN/NAS and block and file storage.
• Monitor storage fabric, software-defined networking, routing and switching, and hyper-converged infrastructure.
• Monitor and resolve application processing and operating system incidents across Windows, Unix and Linux.
• Participate in shift work to support 24/7 service coverage.

Skills

Technical support

Problem solving

Communication

Adaptability

Job description

Leidos in Canberra is seeking a Service Desk Analyst (Technical Support Administrator) to join our Level 2 Service Desk within the Digital Modernisation Division, supporting complex multi-vendor environments on a 24/7 rotating shift.

You will handle escalations from Level 1, monitor storage technologies, SDN, routing, switching and hyper-converged infrastructure, and resolve incidents across Windows, Unix and Linux.