Call Centre Team Leader

MobReady; Gosford; Hybrid; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Shift allowances

Performance incentives

Product discounts

Training and development

Hybrid working

Job summary

MobReady is seeking a Call Centre Manager to lead a brand new Mob-specific call centre. You will implement and scale a team, collaborating with existing call centres while driving high performance and cultural guidance.

The role is hybrid and based in Olympic Park or Gosford, NSW. Ideal candidates will have Aboriginal status, a police check, demonstrated management experience in customer service or corporate settings, and full availability to meet shifting rosters.

Qualifications

• Aboriginal or Torres Strait Islander status confirmed.
• Police check required.
• Experience as a manager in a similar environment (retail, customer service or corporate).
• Full availability to work described shifts and roster.

Responsibilities

• Hire, train and lead a team of 15.
• Provide ongoing coaching and mentoring.
• Offer cultural guidance to the broader team.
• Support RAP deliverables.
• Hybrid role based in Olympic Park or Gosford.
• Operate on a 6-week rotating roster.

Skills

Leadership

Coaching

People management

Customer service

Job description

MobReady are a socially inclusive, Supply Nation certified, Aboriginal owned Group Training Organisation with a commitment to connecting our Mob with a sustainable career through trainee & apprentice opportunities across NSW & ACT. As an Aboriginal organisation, we understand the importance of providing mentoring & support as you kickstart your new journey.

Identified Call Centre Manager

We're actively looking for Mob wanting to join a leading corporate in their brand new Mob-specific call centre!

You'll lead the implementation of a brand new team, while working closely with the existing call centres.

Responsibilities include:

• Hiring, training and leading a team of 15
• Ongoing coaching and mentoring of team
• Providing cultural guidance and advice to the broader team
• Support with RAP deliverables
• Hybrid Opportunity based in either Olympic Park or Gosford
• 6-week rotating roster

Criteria

• Aboriginal or Torres Strait Islander (Confirmation required)
• Pass a Police check
• Management experience in a similar environment or retail, customer service or corporate environment
• Full availability

Benefits Include

• $80-$100K Salary
• Shift Allowances
• Performance Incentive Plan
• Up to 50% off brand products including Hire cars, travel, resorts etc
• Extensive training
• Hybrid working

This is a targeted position under the anti-Discrimination Act 1977 persons of Aboriginal and Torres Strait Islander descent are encouraged to apply and preference for the role.

Justin Biles
General Manager
M:0435 857 ***
E:******@mobready.com.au