Desktop Support Traineeship

Mobready; Sydney; On-site; AUD 45,000 - 65,000; Full time

Job summary

MobReady in Sydney is seeking a Desktop Support Trainee to learn delivering desktop and end-user technology services through a structured traineeship program.

You will gain hands-on experience in IT support, customer service, asset management and technology administration, with coaching and formal training to build your skills.

Qualifications

• Identify as Aboriginal or Torres Strait Islander and be able to provide confirmation or a stat dec.
• Genuine interest in technology and learning mindset.
• Pass a police check and meet suitability requirements.

Responsibilities

• Respond to IT support requests and service enquiries, under supervision.
• Assist with setup, deployment and maintenance of desktops, laptops and devices.
• Support hardware and software installations and updates.
• Maintain equipment and asset records, and assist with procurement.

Skills

Genuine interest in technology

Basic computer skills

Education

Year 12 or equivalent

Job description

About MobReady

MobReady are a socially inclusive, Supply Nation certified, Aboriginal owned Group Training Organisation with a commitment to connecting our Mob with a sustainable career through trainee & apprentice opportunities across NSW & ACT. As an Aboriginal organisation, we understand the importance of providing mentoring & support as you kickstart your new journey.

The Role:

The Desktop Support Trainee supports the delivery of desktop and end-user technology services while undertaking a structured traineeship program.

The role provides practical experience across IT support, customer service, asset management and technology administration. The trainee develops knowledge, skills and capabilities through a combination of workplace learning, formal training and on-the-job coaching.

Key Accountabilities

IT Support and Customer Service

• Assist with responding to IT support requests and service enquiries.
• Learn and apply IT support procedures, systems and processes.
• Provide first-level assistance to staff under supervision.
• Escalate technical issues to appropriate team members when required.
• Contribute to positive user experiences through responsive and professional support.

Desktop and Technology Support

• Assist with the setup, deployment and maintenance of desktops, laptops and other end-user devices.
• Support the installation and configuration of software and equipment.
• Learn how desktop operating systems, applications and business systems are supported.
• Assist with routine system checks, updates and maintenance activities.

Asset Management and Administration

• Assist with maintaining equipment and asset records.
• Support technology procurement and asset lifecycle activities.
• Assist with inventory checks and reporting activities.
• Maintain accurate records and documentation in accordance with procedures.

Learning and Development

• Complete all requirements of the traineeship qualification.
• Participate in coaching, training and development activities.
• Apply learning from formal training in the workplace.
• Demonstrate a commitment to continuous improvement and personal development.

Selection Criteria:

• Identify as Aboriginal or Torres Strait Islander - Confirmation of Aboriginality or a stat dec is required.
• Genuine interest in technology
• Pass a police check
• Basic computer skills
• Completed year 12 or equivalent

This is a targeted position under the anti-Discrimination Act 1977 persons of Aboriginal and Torres Strait Islander descent are encouraged to apply and preference for the role.