Banking Services Traineeship

Mobready; Sydney; On-site; AUD 36,000 - 48,000; Full time

Job summary

MobReady invites applications for a Banking Services Trainee to join our Sydney team. The role delivers hands-on experience in banking operations, customer service and administration within a structured traineeship program.

Successful candidates will receive mentoring and formal training, with a pathway to build practical skills while contributing to team outcomes. This targeted role supports Aboriginal and Torres Strait Islander employment initiatives.

Qualifications

• Targeted traineeship for Aboriginal and Torres Strait Islander candidates.
• Must pass a police check.
• Ability to read and write, willingness to learn.

Responsibilities

• Banking Operations: assist with processing transactions and maintain records.
• Customer Service: respond to enquiries professionally and escalate when needed.
• Administration and Team Support: provide branch support and participate in meetings.
• Learning and Development: complete traineeship requirements and participate in coaching.

Skills

Aboriginal or Torres Strait Islander

Police check

Literacy (read/write)

Willingness to learn

Interest in financial services

Basic computer skills

Punctuality and reliability

Job description

About MobReady

MobReady is an Aboriginal owned & operated Group Training Organisation (GTO) offering traineeship and apprenticeship opportunities for Aboriginal and Torres Strait Islander people. A recognised Supply Nation Certified business, our vision is to stimulate positive change by providing trainee and apprentice employment opportunities, supporting a diverse and inclusive workplace culture toward achieving sustainable outcomes.

The Role

The Banking Services Trainee supports the delivery of banking services to Australian Government customers while undertaking a structured traineeship program. The role provides practical experience in banking operations, customer service and administration. The trainee develops knowledge, skills and capabilities through a combination of workplace learning, formal training and on-the-job coaching.

Key Accountabilities

Banking Operations

• Assist with the processing of banking transactions and operational activities.
• Learn and apply banking procedures, policies and systems.
• Support the maintenance of accurate records and documentation.
• Assist with reconciliations and routine reporting activities.

Customer Service

• Respond to customer enquiries in a professional and timely manner.
• Escalate customer issues to appropriate team members when required.
• Develop an understanding of customer service standards and expectations.

Administration and Team Support

• Provide administrative support to the branch as required.
• Contribute to the efficient operation of the team.
• Participate in team meetings and workplace activities.

Learning and Development

• Complete all requirements of the traineeship qualification.
• Actively participate in coaching, training and development activities.
• Apply learning from formal training in the workplace.
• Demonstrate a commitment to continuous improvement and personal development.

This role is targeted for Aboriginal and Torres Strait Islander candidates only.

The successful candidate will receive Culturally sensitive mentoring to ensure they have all the support necessary to succeed.

Ideal Candidate Traits

• Aboriginal or Torres Strait Islander
• Pass a police check
• Ability to read & write, willingness to learn
• Interest in financial services
• Basic computer skills
• Punctuality and reliability

This is a targeted position under the anti-Discrimination Act 1977 persons of Aboriginal and Torres Strait Islander descent are encouraged to apply and preference for the role.

Justin Biles
General Manager
0435 857 811
[e-mail]