Call Centre Team Leader

Mobready; Sydney; Hybrid; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Shift allowances

Performance incentive plan

Up to 50% off brand products including

Extensive training

Hybrid working

Job summary

MobReady is seeking an Identified Call Centre Manager to lead the brand new Mob-specific call centre in NSW. You will hire, train and manage a team of 15, and work closely with existing call centres to ensure a smooth transition and high service standards.

This role requires Aboriginal or Torres Strait Islander leadership, cultural guidance for the broader team, and involvement in RAP deliverables, all within a hybrid, Olympic Park or Gosford location.

Qualifications

• Aboriginal or Torres Strait Islander (confirmation required).
• Police check clearance.
• Management experience in a call centre, retail, customer service or corporate environment.
• Full availability to work across a rotating roster.

Responsibilities

• Hire, train and lead a team of 15.
• Ongoing coaching and mentoring of the team.
• Provide cultural guidance and advice to the broader team.
• Support RAP deliverables.

Skills

Team leadership

Coaching

Cultural guidance

People management

Job description

MobReady are a socially inclusive, Supply Nation certified, Aboriginal owned Group Training Organisation with a commitment to connecting our Mob with a sustainable career through trainee & apprentice opportunities across NSW & ACT. As an Aboriginal organisation, we understand the importance of providing mentoring & support as you kickstart your new journey.

The Role:

Identified Call Centre Manager

We're actively looking for Mob wanting to join a leading corporate in their brand new Mob-specific call centre! You’ll lead the implementation of a brand new team, while working closely with the existing call centres.

Responsibilities include:

• Hiring, training and leading a team of 15
• Ongoing coaching and mentoring of team
• Providing cultural guidance and advice to the broader team
• Support with RAP deliverables

Hybrid Opportunity based in either Olympic Park or Gosford

6-week rotating roster

Criteria:

• Aboriginal or Torres Strait Islander (Confirmation required)
• Pass a Police check
• Management experience in a similar environment or retail, customer service or corporate environment
• Full availability

Benefits Include:

• $80-$100K Salary
• Shift Allowances
• Performance Incentive Plan
• Up to 50% off brand products including Hire cars, travel, resorts etc
• Extensive training
• Hybrid working

This is a targeted position under the anti-Discrimination Act 1977 persons of Aboriginal and Torres Strait Islander descent are encouraged to apply and preference for the role.

Justin Biles
General Manager

M:0435 857 811

E:[e-mail]