Call Centre Representative

Randstad Pty; Adelaide; Hybrid; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Onsite parking

Comprehensive training

Job summary

Randstad is seeking expressions of interest for full-time customer service representatives focused on delivering excellent outcomes. Roles are in banking and finance, with hybrid work after training and probation. Responsibilities include handling inquiries by phone and email, processing requests efficiently, and performing data entry.

Training and ongoing coaching will support skill development. Ideal candidates have strong communication, empathy, and the ability to thrive in busy environments.

Qualifications

• Customer service experience across industries is acceptable.

Responsibilities

• Answering customer queries via phone and email, always focusing on the customer's needs
• Ensuring that customer requests are actioned efficiently and effectively
• Administration and data entry

Skills

Customer service

Communication

Empathy

Professionalism

Multi-tasking

Job description

Randstad are currently taking expressions of interested for customer service representatives for a company who are focused on delivering exceptional outcomes that exceed their customers expectations!

Your new role

We have upcoming full-time opportunities within banking and finance, offering flexible and hybrid work models once fully trained and past probation. You will be using your top notch customer service skills when speaking to customers over the phone, to assist them with various enquiries. Every interaction will be a world class customer experience because of you!

Some of your responsibilities will include:

• Answering customer queries via phone and email, always focusing on the customer's needs
• Ensuring that customer requests are actioned efficiently and effectively
• Administration and data entry

Your skills and experience

• Customer service experience from any industry - retail, hospitality, fitness, aviation, finance, insurance, call centre
• You will have the natural ability and desire to help others as well as building trusting relationships
• Strong written and verbal communication skills
• You thrive in busy environments
• You're empathetic, compassionate & professional

Your benefits

• Close to home in the southern suburbs of Adelaide
• Close to public transport and onsite parking available
• In depth thorough training will be provided with ongoing coaching & support to develop your skill set
• A vibrant, energetic workforce with lots of fun initiatives
• More opportunity - long term career with a drive for continuous learning and positive growth
• Hybrid work model 2 days from home once trained!

Your next step

Does this sound like something you are interested in?

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

qualification

• Nil