Customer Service Advisor - Reynella, SA

Westpac; Adelaide; On-site; AUD 40,000 - 52,000; Part time

Job summary

BankSA Reynella is hiring a Customer Service Advisor for a part-time, branch-based role. You will greet customers, identify needs and offer tailored banking solutions, both in person and over the phone. The position requires resilience, a customer-focused mindset and the ability to work toward sales targets.

You may be asked to cover leave across nearby Westpac Group branches, so travel flexibility is essential. Training and ongoing support are provided.

Qualifications

• Customer service and sales experience, ideally in a customer-facing/phone-based role with targets.
• Resilience with calm handling of challenging situations.
• Comfortable working towards sales/referral targets and calling customers.
• Numerical capability with cash handling and accurate financial transactions.
• Energetic personality with a genuine passion for helping people.
• Willingness to learn and adapt to banking procedures and technologies.

Responsibilities

• Welcome customers at the branch and uncover their needs to provide tailored banking solutions.
• Assist in-person and over the phone, referring to specialised Banking teams when needed.
• Contribute to meeting sales/referral targets and deliver exceptional customer service.
• Engage with customers to help them make the most of their money and navigate banking products.

Skills

Customer service

Sales

Resilience

Phone-based support

Numerical ability

Cash handling

Job description

• Permanent part-time opportunity available at BankSA’s Reynella branch
• Begin a careerwith the bank that serves one in four South Australians
• Bring your best-self to connect with customers from all walks of life
• Hours:32.5 hours per week across Mon to Fri

What’s the role?

As a Customer Service Advisor, you’ll be at the heart of our branch network, welcoming our customers to BankSA and engaging in meaningful conversations to uncover their needs and provide them with tailored banking solutions. You will utilise your product knowledge to assist customers in achieving their financial goals - both in-person and over the phone - and referring them on to our specialised Banking teams when necessary. This is a rewarding role which will see your dedication and expertise empower customers to make the most of their money, each and every day!

This is a part-time, branch-based role and the hours are 9am - 4.15pm across and inclusive of Monday to Friday. This role may require you to cover planned and unplanned leave across other Westpac Group branches in the area, so the ability to travel and flexibility is essential.

What do I need?

• Customer service and sales experience,ideally in a customer-facing / phone-based role withexperience of working to targets
• Resilience, with an ability to remain calm and composed whilst managing challenging situations
• Comfortable in working towards sales / referral targets and calling customers over the phone
• Numerical capability, ideally with proficiency in cash handling and counting, with ability to complete financial transactions with accuracy
• An energetic personality coupled with a genuine passion for helping people!
• The will to learn and adapt to new banking procedures and technologies

No banking experience? No problem. Your vibrant personality, eagerness to learn and commitment to delivering an exceptional customer service are key to excel in this role. At BankSA, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!

Our Promise to You

BankSA is part of Westpac Group, and we’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac Group the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the community by getting involved in our many volunteering initiatives.

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, Sustainability and Flexibility’ section.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified.