Cafe Supervisor

Kitchen Garden At Rodney's; Canberra; On-site; AUD 60,000 - 78,000; Full time

Job summary

Kitchen Garden At Rodney's in Pialligo, ACT, is seeking a talented Cafe Supervisor for a full-time, on-site role. Lead front-of-house operations, supervise waiting staff, and ensure exceptional customer experiences in a cafe setting.

You will oversee service delivery, coordinate seating and reservations, train staff, and maintain health and safety standards. Typical hours are 8:30am–4:30pm with occasional night functions, fostering a positive team environment.

Qualifications

• Proven supervisory/leadership experience in hospitality or cafe.
• Strong knowledge of food and beverage service standards.
• Excellent communication and interpersonal skills with customers and staff.
• Ability to train, motivate and manage a team in a fast-paced environment.
• Willing to work weekends and varied shift patterns.

Responsibilities

• Supervise and coordinate waiting staff and ensure professional service.
• Manage table allocations, seating and customer flow to optimise the dining experience.
• Train, mentor and support waiting staff to maintain consistent service standards.
• Handle customer inquiries, complaints and feedback with professionalism and resolve issues promptly.
• Monitor stock levels of beverages, glassware and dining essentials, placing orders as required.
• Ensure compliance with health, safety and hygiene regulations across the cafe.
• Collaborate with kitchen staff to coordinate timing and presentation of meals and beverages.
• Manage reservations and walk-in customers to maintain full capacity and customer satisfaction.
• Perform till reconciliation and manage payment processing at the end of service periods.
• Create a welcoming and positive work environment, fostering teamwork and professional development among staff.
• Liase with guests regarding functions and events.

Skills

Supervisory experience

Leadership

Customer service

Staff training

Problem solving

Organizational skills

Health & safety

Weekend availability

Tools

POS systems

Job description

Kitchen Garden At Rodney's is seeking a talented and energetic Cafe Supervisor to join our team in Pialligo, ACT. This is a full-time position that offers an exciting opportunity to help lead our front-of-house operations and deliver exceptional customer experiences. As Cafe Supervisor, you will be responsible for overseeing our waiting staff, ensuring smooth service delivery, and maintaining the highest standards of hospitality. This role is integral to the success of our cafe, directly contributing to our reputation for excellence and customer satisfaction in the hospitality sector.

Key responsibilities

• Supervise and coordinate waiting staff, ensuring efficient and professional service delivery throughout all service periods
• Manage table allocations, seating arrangements and customer flow to optimise the dining experience
• Train, mentor and support waiting staff to maintain consistent service standards and hospitality excellence
• Handle customer inquiries, complaints and feedback with professionalism and resolve issues promptly
• Monitor stock levels of beverages, glassware and dining essentials, placing orders as required
• Ensure compliance with health, safety and hygiene regulations across the cafe
• Collaborate with kitchen staff to coordinate timing and presentation of meals and beverages
• Manage reservations and walk-in customers to maintain full capacity and customer satisfaction
• Perform till reconciliation and manage payment processing at the end of service periods
• Create a welcoming and positive work environment, fostering teamwork and professional development among staff
• Liase with guests regarding functions and events

What we're looking for

• Proven experience working in a supervisory or leadership role within a hospitality or cafe environment, ideally within waiting staff operations
• Strong knowledge of food and beverage service standards and dining etiquette
• Excellent communication and interpersonal skills with the ability to engage positively with customers and staff
• Demonstrated ability to train, motivate and manage a team in a fast-paced environment
• Outstanding customer service skills with a genuine passion for hospitality
• Proficiency in point-of-sale (POS) systems and cash handling
• Problem-solving abilities and the capacity to remain calm under pressure
• High level of organisational skills with attention to detail
• Knowledge of health, safety and food hygiene regulationsBe willing to work weekends, public holidays and varied shift patterns as required

What we offer

Kitchen Garden At Rodney's is committed to creating a supportive and rewarding work environment for our team. We offer competitive remuneration, along with the opportunity to work within a respected hospitality venue. As part of our team, you will benefit from ongoing training and professional development, the chance to work alongside passionate hospitality professionals, and the satisfaction of delivering exceptional customer experiences. We foster a positive workplace culture that values teamwork, continuous improvement and employee wellbeing. We offer day-time hours - 8:30am to 4:30pm with the occaisional night time functions

About us

Kitchen Garden At Rodney's is a premier cafe destination located in beautiful Pialligo, ACT. We are passionate about delivering exceptional hospitality experiences through quality food, beverages and outstanding customer service. Our venue is known for its commitment to creating a welcoming atmosphere where guests feel valued and cared for. We pride ourselves on maintaining the highest standards of service excellence and fostering a team environment where every member contributes to our success.