Cafe Supervisor: Front-of-House Leader, Daytime Hours

Kitchen Garden At Rodney's; Canberra; On-site; AUD 60,000 - 78,000; Full time

Job summary

Kitchen Garden At Rodney's in Pialligo, ACT, is seeking a talented Cafe Supervisor for a full-time, on-site role. Lead front-of-house operations, supervise waiting staff, and ensure exceptional customer experiences in a cafe setting.

You will oversee service delivery, coordinate seating and reservations, train staff, and maintain health and safety standards. Typical hours are 8:30am–4:30pm with occasional night functions, fostering a positive team environment.

Qualifications

• Proven supervisory/leadership experience in hospitality or cafe.
• Strong knowledge of food and beverage service standards.
• Excellent communication and interpersonal skills with customers and staff.
• Ability to train, motivate and manage a team in a fast-paced environment.
• Willing to work weekends and varied shift patterns.

Responsibilities

• Supervise and coordinate waiting staff and ensure professional service.
• Manage table allocations, seating and customer flow to optimise the dining experience.
• Train, mentor and support waiting staff to maintain consistent service standards.
• Handle customer inquiries, complaints and feedback with professionalism and resolve issues promptly.
• Monitor stock levels of beverages, glassware and dining essentials, placing orders as required.
• Ensure compliance with health, safety and hygiene regulations across the cafe.
• Collaborate with kitchen staff to coordinate timing and presentation of meals and beverages.
• Manage reservations and walk-in customers to maintain full capacity and customer satisfaction.
• Perform till reconciliation and manage payment processing at the end of service periods.
• Create a welcoming and positive work environment, fostering teamwork and professional development among staff.
• Liase with guests regarding functions and events.

Skills

Supervisory experience

Leadership

Customer service

Staff training

Problem solving

Organizational skills

Health & safety

Weekend availability

Tools

POS systems

Job description

Kitchen Garden At Rodney's in Pialligo, ACT, is seeking a talented Cafe Supervisor for a full-time, on-site role. Lead front-of-house operations, supervise waiting staff, and ensure exceptional customer experiences in a cafe setting.

You will oversee service delivery, coordinate seating and reservations, train staff, and maintain health and safety standards. Typical hours are 8:30am–4:30pm with occasional night functions, fostering a positive team environment.