Assistant Manager

Cafe Studios; North Canberra; On-site; AUD 52,000 - 68,000; Full time

Job summary

Tilley's Devine Café Gallery in Canberra's inner north is seeking an Assistant Manager to support the General Manager and Owner in daily operation. You will lead a friendly front-of-house team, uphold our long-standing brand, and ensure service is consistent, welcoming and profitable.

Reporting to the General Manager, you will supervise shifts, coordinate staff, assist with orders and service, oversee safety and cash handling, and maintain presentation.

Qualifications

• Experience supervising or managing a café, restaurant or similar hospitality venue.
• Strong leadership and clear direction.
• Excellent customer service and communication skills.
• Ability to stay organised and calm during busy service periods.
• Experience with POS systems and cash handling.
• Availability to work weekends and evenings.
• Relevant food safety and responsible service qualifications.

Responsibilities

• Lead daily shifts, including opening and closing the venue.
• Coordinate staff duties, breaks and service priorities.
• Assist with orders, food and beverage delivery, and clearing.
• Maintain brand and atmosphere reflecting the venue history.
• Support staff induction and training.
• Assist with rostering and staffing changes.
• Communicate with the kitchen to manage service timing and dietary needs.
• Monitor cleanliness, food safety and workplace safety standards.
• Oversee POS procedures, cash handling and end-of-shift reconciliation.
• Assist with stock control, ordering and waste reduction.

Skills

Leadership

Customer service

Communication

Problem-solving

Organizational skills

POS systems

Rostering

Cash handling

Availability weekends

Food safety cert

Tools

POS system

Rostering software

Job description

The position of Assistant Manager is to support the General Manager and Owner in the daily operation of our established café and restaurant. Leading a fantastic front-of-house team, maintaining excellent customer service and to help ensure the venue operates efficiently, consistently and profitably. This is a hands-on role, reporting to our General Manager, requiring active involvement in service, strong leadership and clear communication with both front-of-house and kitchen teams.

This role also requires an understanding of our business’ legacy. You will be required to actively maintain the character and essence of our long standing brand; ensuring the atmosphere, service and presentation reflect our venue’s history .

Key responsibilities

• Lead daily shifts, including opening and closing the venue.
• Coordinate staff duties, breaks and service priorities to maintain smooth operations.
• Work alongside the team during service, assisting with orders, food and beverage delivery, clearing and other duties as required.
• Maintain our brand .
• Support staff induction and training.
• Assist with rostering and respond to staffing changes within agreed authority.
• Communicate closely with the kitchen to manage service timing, menu availability and customer dietary requirements.
• Monitor presentation, cleanliness, food safety and workplace safety standards.
• Oversee POS procedures, cash handling and end-of-shift reconciliation.
• Assist with stock control, ordering, delivery checks and reducing waste.

About you

• Previous experience supervising or managing a café, restaurant or similar hospitality venue.
• Confident, approachable leadership and the ability to give clear direction.
• Strong customer service, communication and problem-solving skills.
• Ability to remain organised and calm during busy service periods.
• Experience with POS systems, rostering and cash handling.
• Availability to work a roster that includes weekends and evenings.
• Relevant food safety and responsible service of alcohol qualifications.

About us

Tilley's Devine Café Gallery is an inner north institution in Canberra, opened in 1984. We are Canberra's longest running European style Café Restaurant, serving breakfast, lunch and dinner 7 days a week.