Cafe Supervisor/Barista

North Lakes Hotel; North Lakes; On-site; AUD 60,000 - 80,000; Full time

Job summary

North Lakes Hotel and Boardwalk Café is seeking a dynamic Café Supervisor / Barista to lead the team, supervise casual staff, and deliver exceptional service. The role blends on-floor leadership with hands-on barista duties in a permanent full-time position.

You will train staff, manage rosters, maintain coffee equipment, ensure food safety standards, and contribute to guest satisfaction in a busy hotel café environment.

Qualifications

• Minimum 3 years in café/restaurant hospitality supervisory role.
• Proven barista experience with high-quality coffee production.
• Commitment to exceptional customer service in a fast-paced environment.
• Ability to supervise, support and motivate casual staff.
• Strong coffee-making skills and equipment knowledge.
• Understanding of food preparation and safety standards.

Responsibilities

• Support Café Manager in daily Boardwalk Café operations.
• Lead a rotating seven-day roster including weekends/holidays.
• Prepare and serve high-quality coffee, tea and beverages.
• Operate, clean and maintain coffee machines and equipment.
• Assist with food prep, presentation and service as needed.
• Supervise casual staff and foster a positive team environment.
• Lead by example on the floor; maintain high service standards.
• Open/close the café as required and manage stock levels.
• Support stock ordering, rotation and waste control.
• Train onboarding staff and support ongoing development.

Skills

Barista experience

Staff supervision

Customer service

Coffee making

Food safety

POS systems

Time management

Communication

Organisational skills

Reservation systems

Hospitality industry experience

Tools

Espresso machines

Café equipment maintenance

Job description

North Lakes Hotel, including Boardwalk Café, is seeking a dynamic, passionate and highly motivated Café Supervisor / Barista to join and lead our team.

The successful candidate will be responsible for supervising casual staff, supporting the Café Manager, preparing high-quality coffee and beverages, and delivering exceptional customer service while maintaining a professional and reliable approach.

With an outgoing personality and a visible presence on the floor, you will help ensure the smooth day-to-day operation of the café and complete guest satisfaction. This is a hands‑on role that requires you to lead by example, balancing supervisory responsibilities with barista duties and customer service. The position is permanent full-time.

The successful applicant will demonstrate and have the following:

• A minimum of 3 years' experience in a café, restaurant or hospitality supervisory role.
• Proven barista experience, with the ability to prepare high-quality coffee and beverages consistently.
• A commitment to delivering exceptional customer service.
• Experience working in a fast-paced, high-volume environment.
• The ability to supervise, support and motivate staff.
• Strong coffee-­making skills, including operating and maintaining espresso machines and café equipment.
• Knowledge of food preparation, presentation and food safety standards.
• Initiative, innovation and a drive to support revenue growth.
• Excellent communication and interpersonal skills.
• Strong time management and organisational skills.
• Strong knowledge of reservation and booking systems and point-of-sale (POS) systems.
• The ability to challenge, inspire and motivate our team to deliver outstanding service and uphold high hospitality standards.
• A professional, reliable and positive attitude, with the flexibility to adapt to changing operational needs.

Job role

• Reporting to and supporting the Café Manager in the daily operation of Boardwalk Café.
• Working a rotating roster across seven days, including weekends and public holidays.
• Preparing and serving high-quality coffee, tea and other beverages.
• Operating, cleaning and maintaining coffee machines and café equipment.
• Assisting with food preparation, presentation and service as required.
• Supervising and supporting casual staff to ensure efficient service and a positive team environment.
• Leading by example on the floor and maintaining high standards of service, presentation and professionalism.
• Opening and closing the café when required.
• Monitoring stock levels and assisting with ordering, stock rotation and waste control.
• Ensuring the café, coffee station and service areas remain clean, organised and compliant with food safety and hygiene requirements.
• Assisting with staff training, onboarding and ongoing development.
• Supporting the Café Manager with daily operations, customer feedback and continuous improvement.

On offer is a competitive salary package and the opportunity to work with a friendly and supportive team in a busy hotel and café environment.

For additional information, please email ***@northlakeshotel.com.au.