Cafe/Restaurant Manager

Mantra Group; Gold Coast City; Sur place; AUD 77 000 - 85 000; Plein temps

Avantages offerts par ce poste

Team member rates

Heartist program

Résumé du poste

Accor is seeking enthusiastic Restaurant or Café Managers for multiple locations across Australia outside Sydney, Melbourne and Brisbane. You will lead daily outlet operations, greet guests, manage reservations, train staff, and ensure service standards and financial controls are maintained.

Candidates should have a strong hospitality background, stakeholder skills, and be flexible to work mornings, evenings, weekends, and holidays.

Qualifications

• Strong communicator with well-developed stakeholder management.
• Ability to balance multiple priorities and act with urgency, whilst remaining calm under pressure.
• The possession of a valid RSA.
• 5-star hotel background as a Supervisor/Manager in a food service field.
• Exceptionally organized with ability to prioritise to meet timelines and budgets.
• Ability to remain calm when under pressure.
• Ability to work a flexible roster including mornings, evenings, weekends and public holidays.

Responsabilités

• Greet guests and escort them to tables.
• Schedule dining reservations and manage daily log book.
• Train and monitor Food & Beverage attendants and ensure service standards.
• Record and verify Team Member time records.
• Manage daily operation of the outlet and supervise staff.
• Maintain outlet POS operations and cash handling procedures.
• Conduct daily briefings and participate in relevant meetings.
• Monitor manpower, payroll, costs, and profitability.

Connaissances

Communication

Prioritization

RSA

Leadership

Organization

Calm under pressure

Flexible scheduling

Description du poste

Job Type: Permanent position | Full time position

Job Description

We are seeking passionate and driven individuals to take on the role of Restaurant or Café Manager. We are hiring for multiple positions across locations in Australia outside of Sydney, Melbourne and Brisbane. As our next Restaurant or Café Manager, you will:

• Ensure Team
• Members greet guests and escorts them to tables
• Schedules dining reservations
• Trains and monitors Food and Beverage Attendants and ensures service standards are met
• Ensures accurate recording and verification of Team Member time records
• Manages all Team Members in all aspects of the daily operation of the outlet, providing the necessary assistance where required
• Ensures that approved service sequences and standards are established and maintained at all times
• Ensures that all opening and closing procedures are carried out to an acceptable standard and supervises outlet
• Maintains efficient operating procedures for the outlet’s point of sale cashiering computer system, ensuring accuracy and balancing of till and the department cash float
• Maintains a high level of cleanliness and care of all equipment and materials; and ensure security of outlet
• Promptly reports any maintenance work required to the Manager and or maintenance department
• Maintains all outlet stock levels
• Conducts daily briefings
• Completes the Restaurant daily log book
• Develops training plans and conducts on and off the job training sessions for all outlet Team
• Attends all scheduled food and beverage and other relevant meetings when required
• Monitors outlets manpower, payroll budget, control costs and maximise profitability
• Take extreme care with personal grooming in order to maintain a consistently high level of professional appearance and monitors service personnel’s appearance and grooming
• Punctual, efficient, and courteous at all times with guests and fellow Team
• Is aware of own work schedule and always provides adequate notice when circumstance prevent one from adhering to that schedule
• Handles all guest complaints immediately, courteously and satisfactorily
• Ensures all guests are greeted & escorted to their allocated tables when possible
• Assists with conducting performance appraisals of subordinates as instructed
• Other duties as may be prescribed from time to time due to operational needs

What we are looking for:

• A strong communicator with well-developed stakeholder management
• The ability to balance multiple priorities and act with a sense of urgency, whilst remaining calm under pressure
• The possession of a valid RSA
• 5-star hotel background as a Supervisor/Manager in a food service field
• Someone who is exceptionally organised, with the ability to prioritise in order to meet allocated timelines and budgets
• The ability to remain calm when under pressure
• The ability to work a flexible roster including mornings, evenings, weekends and public holidays

Annual Base Salary: $76,515 - $85,000 Why work for Accor? With over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals. Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun. Take advantage of special team member rates from as little as $60 per night and experience our properties as a guest.