Housekeeping Supervisor

Mantra Group; Sydney; On-site; AUD 69,000 - 75,000; Full time

Job summary

Accor is seeking a Housekeeping Supervisor to lead a dedicated team across Sydney, Melbourne, and Brisbane. You will produce morning reports, drive productivity, and coordinate shift activities to meet standards and budgets.

Responsibilities include team development, regular meetings, smooth cross-department communication, and ensuring safety and quality in all areas of housekeeping. A strong leader who is hands-on and guest-focused is ideal.

Qualifications

• Exceptional attention to detail with previous Housekeeping leadership experience.
• Excellent communication, interpersonal and time management skills with a friendly and outgoing personality.
• A quick thinker, who can think on the spot to ensure the day runs as smoothly as possible.
• Excellent grooming and presentation skills.
• A person who is not only a leader but also a team player, that will be hands-on in order to see their team succeed.

Responsibilities

• Prepare morning reports showing occupied, vacant, check-outs and out of order rooms.
• Assist Head of Department with productivity, motivation and development of all team.
• Coordinate shift activities to follow procedures and complete daily tasks.
• Conduct daily departmental meetings to brief the team.
• Provide complete handovers between shifts and assist in rostering within budget.
• Organise housekeeping rosters and ensure optimum staffing within guidelines.
• Ensure safety and compliance with WHS standards and inventory control.
• Liaise with Front Office and Maintenance to ensure smooth room turnover.
• Perform regular checks to maintain cleaning standards across the property.

Skills

Housekeeping leadership

Attention to detail

Communication skills

Team player

Time management

Job description

Job Type: Permanent position | Full time position

Job Description

We are currently seeking a service superstar with a passion for motivating a Team to join our dedicated Housekeeping Team as Housekeeping Supervisor. We are hiring for multiple positions across Sydney, Melbourne, and Brisbane. As our next Housekeeping Supervisor, you will:

• Prepare the morning reports showing occupied, vacant, check outs and out of order rooms for the Housekeeping Department as required
• Assist the Head of Department with the productivity, motivation and development of all line Team

Members within the Housekeeping department

• Be accountable to the Head of Department for maintaining the productivity of the department, within the budgetary guidelines
• Coordinate all work activities on a shift-to-shift basis, ensuring all department procedures are followed and daily tasks are completed according to the company standard
• Conduct daily departmental meetings to brief Team

Members on activities and discuss any issues relevant to the shift

• Provide a complete and accurate hand over between shifts, communicating any requirements for subsequent shifts
• Assist in the preparation of housekeeping rosters, ensuring that optimum number of Team

Members is achieved within budgetary guidelines and understanding visa condition and working rights

• Assist in the recruitment and selection of Team

Members for the department, when required

• Organise skill training for housekeeping team members in conjunction with the Talent and Culture
• Implement strategies to increase the productivity and morale within the department in conjunction with the head of department
• Communicate with all departments in the property to ensure a smooth flow of work
• Prepare accurate reports as required by the head of department
• Conduct regular checks of all areas of the property to ensure that all facilities are being cleaned and maintained according to

Work Health and Safety regulations

• Assist in controlling of all housekeeping inventory, including chemicals, linen and supplies
• Assist in controlling of all housekeeping team member uniforms, ensuring adequate supplies are available
• React professionally and in a timely manner to all guest complaints, ensuring that follow up is completed and the Executive Housekeeper is informed
• Recommend strategies to improve Guest comfort / experience
• Daily check and maintain team members grooming standards
• Liaise closely with the Front Office Manager and the Maintenance Manager / department to ensure a quick change over of rooms
• Liaises with outside contractors with regard to laundry and cleaning material services in the absence of the Executive Housekeeper
• Participate in scheduled training and development programs provided by the property to improve self and department standards, and attend departmental meetings as required
• Conducts timely performance development appraisals for housekeeping team members
• Assist guests with all enquiries and complaints and provide accurate information to guests about property facilities and features
• Be trusted to follow correct procedures for all lost property items and ensure housekeeping team members are aware of procedure
• Ensure all team members (and self) handles all amenities, chemicals and equipment according to specific instructions and Workplace Health & Safety standards
• Ensure all Team

Members are fully trained in property fire & emergency procedures and all fire wardens attend training as required

What we are looking for:

• Exceptional attention to detail with previous Housekeeping leadership experience
• Excellent communication, interpersonal and time management skills with a friendly and outgoing personality
• A quick thinker, who can think on the spot to ensure the day runs as smoothly as possible
• Excellent grooming and presentation skills
• A person who is not only a leader but also a team player, that will be hands‑on in order to see their team succeed

Base annual salary $68,864 - $75,000

Why work for Accor?

With over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals. Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun. Take advantage of special team member rates across Australia - from 30% off!