Café or Restaurant Supervisor

Mantra Group; Gold Coast City; On-site; AUD 69,000 - 75,000; Full time

Benefits offered by this job

Team member rates

Job summary

Accor is seeking a Café/Restaurant Supervisor for regional Australian locations outside Sydney, Melbourne and Brisbane. You will lead a team, maintain service standards, manage rosters, and ensure licensing and budget compliance.

You should hold a current RSA, understand day-to-day restaurant operations and drive a memorable guest experience. The role offers AU$68,864–$75,000 base per year with opportunities across a growing network.

Qualifications

• RSA certification essential.
• Strong understanding of day-to-day operations of running a restaurant.
• Passion for sequence of service and creating a great guest experience.
• Proven leadership and team-player abilities.

Responsibilities

• Provide passionate, knowledgeable and friendly service to guests.
• Maintain smooth and efficient food and beverage service in your section.
• Allocate duties and rotate tasks to maximise productivity.
• Conduct pre/post-service briefings and training sessions.
• Assist in training plans and on-the-job training for team members.
• Support head of department in performance development and appraisals.
• Manage stock levels and rosters in line with budget.

Skills

RSA

Restaurant operations

Customer service

Leadership

Team coordination

Job description

Job Type: Permanent position | Full time position

Job Description

We are seeking passionate and driven individuals who are hungry for career progression and want to take on the role of Café or Restaurant Supervisor. We are hiring for multiple positions across regional Australian locations outside of Sydney, Melbourne, and Brisbane. As our next Café or Restaurant Supervisor you will:

• Provide passionate, knowledgeable and friendly service to external and internal guests at all times.
• Ensure all Team

Members maintain smooth and efficient food and beverage service within their allocated section, anticipating guest needs before being asked.

• Assign Team

Member allocation of duties, ensuring rotation of job tasks and maximising productivity.

• Conduct pre-service and post-service briefings (where required).
• Support the Head of Department in ensuring that all Team

Members receive a thorough induction upon commencement, ongoing training and attend formal training sessions.

• Assist Head of Department in preparing training plans for Team

Members and conducting on the job training sessions.

• Assists in conducting Performance Development Appraisals of Team

Members when required.

• Maintain par levels and order stock as required.
• Monitor rosters in accordance with legislation and business levels, ensuring at all times the department is staffed appropriately and operating within budgetary guidelines.
• Have an understanding of all licensing and operating legislation which affects the department including the Liquor Act.
• Complete all operational reports on a daily basis establishing workable records of the department history for future forecasting.
• Ensure food items offered in the outlet are of a consistent standard and provide the Chef with feedback in relation to sales, wastage, menu changes or special requests.
• Establish and maintain open channels of communication between all departments in the Property particularly the kitchen to ensure the smooth operation of the department.
• Ensure the department is consistently ready for service at the scheduled operating times.
• Perform the reconciliation of daily takings
• Ensure Team

Members have a strong product knowledge of the ingredients, method of preparation and presentation of all items on the menu and buffet.

• Ensure Team

Members have strong product knowledge of all wine styles on the outlet wine list.

• Ensure that all opening and closing procedures are carried out to an acceptable standard
• Promptly report any maintenance work required in the proximity of the outlet to the Head of Department.
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features.

What we are looking for:

• The possession of a current RSA is essential
• Someone who has a strong understanding of the day-to-day operations of running a restaurant
• A passion for sequence of service and a desire to create an amazing experience for every single customer
• A person who is both an invaluable team player as well as a well-rounded leader

Base annual salary $68,864 - $75,000 Why work for Accor? With over 400 hotels in Australia and

New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals. Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun. Take advantage of special team member rates from as little as $60 per night and experience our properties as a guest.