Café or Restaurant Supervisor

Mantra Group; Sydney; On-site; AUD 69,000 - 75,000; Full time

Job summary

Accor is seeking passionate Café/Restaurant Supervisors for multiple outlets across Sydney, Melbourne and Brisbane. You will lead service, ensure guest satisfaction, manage rosters, stock, and daily reports, and mentor team members to deliver consistent dining experiences.

A current RSA is essential, you will collaborate with kitchen and other departments, maintain standards, and support the Head of Department in training and development.

Qualifications

• Current RSA certification is essential.
• Strong understanding of day-to-day restaurant operations.
• Passion for sequence of service and creating memorable guest experiences.
• Team player and capable leader.

Responsibilities

• Lead passionate, knowledgeable, and friendly service to guests across a busy outlet.
• Oversee roster planning, stock, and budgeting to ensure smooth operations.
• Conduct pre- and post-service briefings and mentor team members.
• Coordinate with Head of Department on training plans and performance development.
• Maintain open communication with kitchen and other departments for seamless service.
• Prepare and review operational reports daily to forecast needs and opportunities.

Skills

RSA certificate

Restaurant operations

Team leadership

Staff training

Customer service

Job description

Job Type: Permanent position | Full time position

Job Description

We are seeking passionate and driven individuals who are hungry for career progression and want to take on the role of Café or Restaurant Supervisor. We are hiring for multiple positions across Sydney, Melbourne, and Brisbane! As our next Café or Restaurant Supervisor you will:

• Provide passionate, knowledgeable and friendly service to external and internal guests at all times.
• Ensure all Team

Members maintain smooth and efficient food and beverage service within their allocated section, anticipating guest needs before being asked.

• Assign Team

Member allocation of duties, ensuring rotation of job tasks and maximising productivity.

• Conduct pre-service and post-service briefings (where required).
• Support the Head of Department in ensuring that all Team

Members receive a thorough induction upon commencement, ongoing training and attend formal training sessions.

• Assist Head of Department in preparing training plans for Team

Members and conducting on the job training sessions.

• Assists in conducting Performance Development Appraisals of Team

Members when required.

• Maintain par levels and order stock as required.
• Monitor rosters in accordance with legislation and business levels, ensuring at all times the department is staffed appropriately and operating within budgetary guidelines.
• Have an understanding of all licensing and operating legislation which affects the department including the Liquor Act.
• Complete all operational reports on a daily basis establishing workable records of the department history for future forecasting.
• Ensure food items offered in the outlet are of a consistent standard and provide the Chef with feedback in relation to sales, wastage, menu changes or special requests.
• Establish and maintain open channels of communication between all departments in the Property particularly the kitchen to ensure the smooth operation of the department.
• Ensure the department is consistently ready for service at the scheduled operating times.
• Perform the reconciliation of daily takings
• Ensure Team

Members have a strong product knowledge of the ingredients, method of preparation and presentation of all items on the menu and buffet.

• Ensure Team

Members have strong product knowledge of all wine styles on the outlet wine list.

• Ensure that all opening and closing procedures are carried out to an acceptable standard
• Promptly report any maintenance work required in the proximity of the outlet to the Head of Department.
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features.

What we are looking for:

• The possession of a current RSA is essential
• Someone who has a strong understanding of the day-to-day operations of running a restaurant
• A passion for sequence of service and a desire to create an amazing experience for every single customer
• A person who is both an invaluable team player as well as a well-rounded leader

Base Annual Salary $68,864 - $75,000

Why work for Accor?

With over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals. Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun. Take advantage of special team member rates from as little as $60 per night and experience our properties as a guest.