Cafe Operations Lead — Member Experience & Coaching

Virgin Active; Sydney; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Complimentary Virgin Active membership

Discounted Personal Training

Retail & lifestyle partner deals

Paid parental leave

Leadership development & career growth

24/7 Employee Assistance Program

Wellbeing culture

Job summary

Virgin Active in Sydney's Bondi Junction flagship seeks an energetic Assistant Store Manager for U Health Cafe to lead the cafe team, coach staff and drive day-to-day operations.

You will foster a welcoming culture, balance service with commercial outcomes, manage rosters, stock and training, and partner with the club leadership to deliver a seamless member experience.

Join us to grow your career with an iconic wellness brand offering staff benefits and a supportive, energetic team.

Qualifications

• Experience leading a cafe, hospitality, quick service restaurant or retail food operation.
• Love coaching and developing teams to do their best work.
• Balance exceptional service with strong commercial outcomes.
• Stay calm under pressure and confidently manage competing priorities.
• Take ownership, follow through and step up when it matters.
• Communicate clearly and build trusted relationships with people from all walks of life.

Responsibilities

• Lead, coach and develop a high-performing cafe team that delivers genuine, memorable service.
• Create a positive and engaging culture where team members feel supported and inspired to grow.
• Oversee day-to-day operations, ensuring the cafe runs smoothly, safely and efficiently.
• Bring structure, pace and attention to detail to a complex day-to-day cafe operation where the expectations are high and the experience needs to feel effortless.
• Manage rostering, labour requirements and daily workflow planning.
• Maintain stock levels, ordering processes and inventory controls.
• Monitor food quality, presentation and service standards to deliver an exceptional experience, every time.
• Support recruitment, onboarding and ongoing training for new and existing team members.
• Drive sales initiatives and spot opportunities to improve commercial performance.
• Manage labour, wastage and stock costs while protecting a premium member experience.
• Partner with the wider club leadership team to create one seamless end-to-end member experience.
• Step into leadership of the cafe when the Store Manager is away.

Skills

Leadership

Staff coaching

Hospitality

Customer service

Communication

People-focused

Job description

Virgin Active in Sydney's Bondi Junction flagship seeks an energetic Assistant Store Manager for U Health Cafe to lead the cafe team, coach staff and drive day-to-day operations.

You will foster a welcoming culture, balance service with commercial outcomes, manage rosters, stock and training, and partner with the club leadership to deliver a seamless member experience.

Join us to grow your career with an iconic wellness brand offering staff benefits and a supportive, energetic team.