Cafe Supervisor

Virgin Active; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Free gym access

Discounted personal training

Retail partner deals

Employee assistance program

Job summary

Virgin Active in Bondi Westfield is seeking a full-time Store Supervisor to oversee daily store operations and lead the team. You will ensure efficiency, train staff on procedures and food safety, and uphold service standards across shifts.

You will monitor performance, manage inventory, and support cash handling and promotions. The role emphasizes guest experience, cleanliness, and brand consistency within a dynamic wellness club environment.

Qualifications

• Aligned supervisory experience in a cafe environment and understanding of food safety rules.
• Flexible working with a 7-day rotating roster.
• Enjoy creating refreshing experiences while ensuring a safe, presentable environment.
• People-focused approach with warm, honest communication and a drive for operational excellence.

Responsibilities

• Assist in managing the day-to-day store operations and ensure activities run smoothly.
• Monitor team performance to maintain high service standards.
• Train and mentor new and existing team members on procedures, food safety, and customer service.
• Coach, develop and motivate the team, addressing training or service gaps.
• Assist in inventory management, including ordering, stock rotation, and minimizing wastage.
• Ensure compliance with QSVC standards (Quality, Security, Safety, Cleanliness).
• Oversee hygiene, safety, and cleanliness to maintain a top member experience.
• Support cash handling procedures and daily financial reporting as needed.
• Assist in executing sales promotions and ensuring merchandise is presented effectively.
• Collaborate with the team to drive sales while maintaining brand consistency.

Skills

Supervisory experience

Food safety knowledge

People leadership

Retail/store operations

Job description

Be apart of our exciting BondiWestfield club where you will inspire refreshing, real experiences

Full-time gig overseeing the daily store operations and leading the team

Nourish your wellness with complimentary membership access, discounted PT + more

Here at Virgin Active Australia, we have the best talent, doing the best work of their lives with meaning. Our continuous focus on changing people's lives for the better is what unites us and sets us apart in our vision to be the world's most loved social wellness club. We are part of the Virgin group of companies worldwide and launched our Australian business in 2008 with one club, five studios and a dedicated team of just 50 people. Today, we have a team of nearly 1,000 people and we're building a collection of iconic locations in Sydney and Melbourne.

Our groundbreaking flagship Social Wellness Club features an 'all day concept' with a full state-of-the-art gym, group exercise classes, reformer pilates, cold plunge, sauna and spa. It also features the latest innovation and services, including recovery zones, sound bath, business lounge, co-working spaces, health food café, personal trainers, instructors, nutritionists and other health professionals.

U Health aims to make healthy eating tasty, easy and accessible, and is now perfectly placed within the Virgin Active Group to hit Aussie shores. Our menu's made to fit all kinds of diets with easy on-the-go options and always a healthy variety of choices.

The Gig:

Reporting to the Store Manager, you'll assist in managing the day-to-day operations of the store, ensuring that all activities run smoothly and efficiently.

In a nutshell:

• You’ll support the Store Manager in overseeing daily store operations, ensuring team efficiency
• You’ll monitor team performance to maintain high service standards
• You’ll train and mentor new and existing team members on procedures, food safety, and customer service
• You’ll coach, develop and motivate the team, addressing training or service gaps
• You’ll assist in inventory management, including ordering, stock rotation, and minimizing wastage.
• You’ll ensure compliance with Virgin Active's Quality, Security, Safety, and Cleanliness (QSVC) standards.
• You’ll oversee hygiene, safety, and cleanliness to maintain an excellent member experience.
• You’ll support cash handling procedures and daily financial reporting, stepping in when required.
• You’ll assist in executing sales promotions and ensuring merchandise is presented effectively.
• You’ll collaborate with the team to drive sales while maintaining brand consistency.

All about you:

• You have aligned supervisory experience in a cafe environment and understand the importance of food safety rules. A+ for you.
• You're flexible working with a 7-day rotating roster
• You love to create refreshing experiences for people as much as you love to guarantee a super safe and presentable environment for all.
• You are people focused. You're warm, honest and genuine. You get a kick delivering and teaching others operational excellence
• You are self-assured. You listen intently. You speak eloquently. You can explain just about anything to anyone and you're comfortable communicating at all levels.
• You are driven. You're perceptive, you ask questions, and you strive to understand. You enjoy solving problems. You don't get flustered easily. You're comfortable managing your time and can be counted on to deliver.
• You have a can-do approach. You think on your feet. You're cool with ambiguity, and you roll with the punches when things change.
• You're comfortable working within budgets and understand commercial implications of decisions. A+ for you.

What we offer:

• A brand all about changing people's lives for the better through wellness
• A culture that’s built on keeping it real
• A free membership for you to workout at Virgin Active
• Discounted personal training with Virgin Active
• Special deals with our retail and service partners
• Confidential 24-hour support via our employee assistance program
• Structured onboarding and training as part of a new club launch
• We like to be normal, not formal