Premium Club Experience Specialist

Virgin Active; Sydney; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Free staff gym access

Staff discounts

Flexible hours

Parental leave

Job summary

Virgin Active Australia in Sydney is seeking a Club All Rounder to deliver exceptional member experiences while keeping the club running smoothly. You will welcome members, answer questions about classes and memberships, maintain clean spaces, and support cafe service where applicable.

You’ll balance front-of-house hospitality with behind-the-scenes operations, ensuring safety, presentation and premium service across all touchpoints. A true team player with a can-do attitude will thrive.

Qualifications

• Aligned experience with high-profile consumer brands and premium service mindset.
• Strong interpersonal and communication skills.

Responsibilities

• Welcome members and prospects with warmth, energy and genuine care; assist them in finding what they need.
• Deliver high-quality service at every touchpoint, including enquiries about classes and memberships and processing payments.
• Maintain spotless studios, changerooms and common areas to present a premium environment.
• Support cafe operations and food service where applicable, including cafe stock and cleanliness.
• Assist with safety, maintenance reporting and ensuring facilities meet brand standards.

Job description

Virgin Active Australia in Sydney is seeking a Club All Rounder to deliver exceptional member experiences while keeping the club running smoothly. You will welcome members, answer questions about classes and memberships, maintain clean spaces, and support cafe service where applicable.

You’ll balance front-of-house hospitality with behind-the-scenes operations, ensuring safety, presentation and premium service across all touchpoints. A true team player with a can-do attitude will thrive.