Business Unit Manager

Geodis; Sydney; Hybrid; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Flexible Work/Hybrid Arrangements

Employee Bonus Schemes

Service Awards

Lifestyle discounts

Job summary

GEODIS in Sydney (Matraville) seeks a Business Unit Manager to lead the end-to-end service for customers within the unit. You will oversee order progression, routing, procurement and tariff maintenance while engaging customers through KPI oversight and regular service calls.

The role requires leadership with 5+ years’ experience, knowledge of freight forwarding and accounting practices is advantageous, and familiarity with CargoWise is preferred.

Qualifications

• Leadership with proven team management experience.
• Customer service and commercial exposure including quoting.
• Knowledge of freight forwarding and accounting practices is advantageous.
• Lean processes implemented in logistics environments.
• Experience with CargoWise is preferred.

Responsibilities

• Oversee end-to-end service for all customers within the Business Unit.
• Manage order progression, overseas office and agent follow up, routing and procurement, cost and tariff maintenance with regular reviews.
• Engage with customers through reporting, KPI oversight, QBRs and regular service calls.

Skills

Leadership

Customer service

Negotiation

Lean processes

Freight forwarding knowledge

Tools

CargoWise

Job description

Join the GEODIS Team! Your Next Step Awaits!

Are you ready to embark on an exciting journey with one of the world's largest freight management and supply chain organisations? At GEODIS, we take pride in delivering integrated supply chain solutions across Sea, Air, Road, and Rail, serving customers in over 67 countries with a self-reliant network of offices and hubs.

Our purpose? To serve people by delivering their goods all around the world with innovative, sustainable and ethical logistics.

We are excited to announce an opening for aBusiness Unit Manager at our vibrant Sydney office! Located conveniently at Matraville, we embrace flexible working models that allow you to balance your professional and personal life seamlessly.

The Business Unit Manager is responsible for overseeing the end-to-end service for all customers within the Business Unit. This involves order progression, overseas office and agent follow up, routing, procurement (branch accounts), cost and sell tariff maintenance (including regular and timely reviews) and customer engagement in conjunction with the Business Unit Manager through reporting, KPI oversight, QBR’s and regular service calls.

Your purpose:

Be the heart of your Team, leading team members and delivering customer satisfaction

Ensure efficient flow of custom clearance transactions through the business unit in line with company policy on processing times and procedures

Identifying areas for improvement and proposing new solutions

Provide guidance, motivation and support to all staff within the business unit

Induction and training of new staff within the business unit

Customer Implementation for Business Unit

Dispute and issues resolution relating to service

Establish a client visitation program for all business unit accounts

Demonstrate strong awareness and understanding of financial management and cost controls for clients under supervision

Ensure that all jobs are invoiced out (disbursement and final) in a timely manner

You'll bring:

Knowledge of freight forwarding and accountancy practices a distinct advantage

Leadership successes with a minimum of 5 years’ experience

Customer services and commercial exposure such as quoting and rate negotiation

Lean Processes

Experience with CargoWise preferred

We'll provide:

Flexible Work/Hybrid Arrangements

Employee Bonus Schemes

Service Awards

Lifestyle discount and Benefits

Be a part of a reputable global organisation

Professional development with long term career opportunities

Supportive and collaborative team environment

Plus much more

If you're passionate about Freight and Logistics and want to be part of a dynamic team that thrives on collaboration and customer success outcomes, we want to hear from you! Join us at GEODIS and help shape the future of logistics together.

At GEODIS, we believe that diversity and inclusion are essential components of our success. We welcome and encourage applications from people of all backgrounds and cultures (including Aboriginal and Torres Strait Islander peoples), ages, religions, abilities, gender identities and sexual orientations.