Customer Service Executive & Order Management

Geodis; City of Brisbane; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible Work/Hybrid Arrangements

Employee Bonus Schemes

Service Awards

Lifestyle discount and Benefits

Job summary

GEODIS Brisbane is seeking a Customer Service Executive & Order Management to coordinate orders and shipments, input orders into CW1, and liaise with overseas offices and freight forwarders. Flexible, hybrid roles are available to support busy logistics operations at Brisbane Airport.

The role requires a minimum of 3 years in a similar function within logistics, strong freight knowledge (Air, LCL, FCL), CW1 experience, and proficiency in Microsoft Office.

Qualifications

• Minimum 3 years' experience in customer service and order management within logistics.
• Strong understanding of international freight operations (Air, LCL, FCL).
• CW1 system experience is required.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams).

Responsibilities

• Coordinate customer orders/shipments by advised dates.
• Input orders into CW1 (CargoWise) and follow up with overseas offices.
• Report changes in freighting requirements to overseas offices.
• Liaise with shipping lines, overseas GEODIS offices and agents, freight forwarders, carriers and clients.
• Communicate any issues affecting the timely movement of shipments to customers.
• Create quotations that reflect the service and are profitable for the business.
• Rate maintenance in conjunction with operational managers.

Skills

Customer Service

Order Management

Logistics

Time Management

Microsoft Office

Tools

CargoWise One (CW1)

Microsoft Office Suite

Job description

Customer Service Executive & Order Management

Join the GEODIS Team! Your Next Step Awaits!

Are you ready to embark on an exciting journey with one of the world's largest freight management and supply chain organisations? At GEODIS, we take pride in delivering integrated supply chain solutions across Sea, Air, Road, and Rail, serving customers in over 67 countries with a self-reliant network of offices and hubs.

Our purpose? To serve people by delivering their goods all around the world with innovative, sustainable and ethical logistics.

We are excited to announce an opening for a Customer Service Executive & Order Management (or maybe 2) at our vibrant Brisbane office! This is a fantastic opportunity for those seeking part-time, full-time, or flexible working options. Located conveniently at Brisbane Airport, we embrace flexible working models that allow you to balance your professional and personal life seamlessly.

Your purpose:

• Liaising with our customers to co-ordinate their orders/shipments by the advised dates listed on the orders
• Input of orders into EDI/Cargowise and the essential follow-up of the orders with GEODIS overseas offices, subsidiaries and agents thereof
• Reporting changes in freighting requirements to and from GEODIS overseas offices
• Liaising with shipping lines, overseas GEODIS offices and agents, freight forwarders, carriers, current clients and prospective clients
• Communicating any issues relating to the timely movement of shipments to our customers
• Creating quotations that reflect the service and are profitable for the business
• Rate Maintenance in conjunction with operational managers
• Visits to allocated clients where appropriate

You'll bring:

• Minimum 3 years' experience a Customer Service Executive & Order Management role within the freight forwarding, logistics, supply chain, or international transport industry
• Strong understanding of international freight operations across Air Freight, LCL, and FCL cargo
• Understanding of invoicing processes, billing practices, and operational cost management preferred
• CargoWise One (CW1) system experience required
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams)
• Time management and prioritising skills

We'll provide:

• Flexible Work/Hybrid Arrangements
• Employee Bonus Schemes
• Service Awards
• Lifestyle discount and Benefits
• Be a part of a reputable global organization
• Professional development with long term career opportunities
• Supportive and collaborative team environment
• Plus much more

If you're passionate about Customer Service, Order Management and Logistics and want to be part of a dynamic team that thrives on collaboration and customer success outcomes, we want to hear from you! Join us at GEODIS and help shape the future of logistics together.

At GEODIS, we believe that diversity and inclusion are essential components of our success. We welcome and encourage applications from people of all backgrounds and cultures (including Aboriginal and Torres Strait Islander peoples), ages, religions, abilities, gender identities and sexual orientations.