Business Systems Support Officer

Northern Beaches Council; Manly; On-site; AUD 83,000 - 97,000; Full time

Benefits offered by this job

Professional development

Employee wellness program

Team-oriented culture

Job summary

Northern Beaches Council seeks a Business Systems Support Officer to deliver technical and administrative support across two aquatic centres and the WAC Management team. The role focuses on streamlining business systems, data accuracy and service delivery for customers.

You will coordinate system improvements, provide training on applications, and maintain data integrity across databases and website content while supporting financial and governance processes.

Qualifications

• Experience providing technical and administrative support in a multi-site environment.
• Strong data management and record-keeping skills.
• Ability to train staff on business applications.
• Excellent communication and stakeholder liaison abilities.

Responsibilities

• Provide technical support to the two Aquatic Centres and administrative support to the WAC Management.
• Coordinate and optimise aquatic centre business systems to support operations and data management.
• Provide specialist systems expertise, training and support to staff.
• Maintain the integrity of business systems, databases, website content and operational information.
• Coordinate financial and administrative processes including reconciliations, purchasing, accounts administration, compliance and record management.

Skills

Technical support

Administrative support

Data management

Staff training

Customer service

Tools

MS Office

Database systems

Job description

Title: Business Systems Support Officer,Permanent - Full-time Role, 35hours per week

Salary Range: $83230.76 to $96726.78 per annum + super (subject to skills and experience)

Who we are:

Stretching from Palm Beach to Manly, the Northern Beaches boasts more than half of all the beaches in Sydney and a population of more than 270,000. Northern Beaches Council strives to deliver the highest quality services to our community.
Join us and you’ll be part of an organisation committed to promoting sustainable growth, leading the community, protecting our environment and creating a great future for the Northern Beaches.

Northern Beaches Council is committed to safeguarding children and young people. Council acknowledges that protecting the safety of children and young people is a whole of community responsibility and is everyone’s business.

Working with us:

Northern Beaches Council provides a comprehensive range of benefits focused on our employees’ lifestyle, health and wellbeing, recognition and career development. In this role you’ll enjoy -

• A culture of supporting continuous professional development
• Employee wellness program and a range of lifestyle benefits
• Values based culture and a teams-oriented working environment

Our opportunity:

As the Business Systems and Administration Officer you will provide technical support to the two Aquatic Centres, additionally the role is responsible for the provision of general administrative and operational support to the WAC Management and the teams within the Service Unit.
Coordinate and optimise aquatic centre business systems to support efficient operations, accurate data management and positive customer experiences.
Provide specialist systems expertise, training and support to staff, building capability and promoting the effective use of business applications and technology platforms.
Maintain the integrity of business systems, databases, website content and operational information to ensure reliable, accessible and current information.

Coordinate financial and administrative processes, including reconciliations, purchasing, accounts administration, compliance activities and record management, to support sound governance and operational effectiveness.

About you:

You will bring strong communication and interpersonal skills, with the ability to build effective relationships and collaborate with staff and stakeholders across multiple aquatic centre sites. You will also demonstrate a proven commitment to continuous improvement, with a passion for delivering positive customer outcomes.

Additional Information:

• Position Description
• Expected Interview Date: 19 October 2026
• Questions? Please call the Hiring Manager: Sarah Dickson on 8495 5001

Northern Beaches Council is a diverse and inclusive employer and encourages applications from differently abled candidates. Reasonable adjustments to the workplace may be made where these are required.

If you would like to contact us to discuss your specific circumstances, please contact the hiring manager for this role. If you do not feel comfortable to do so, please contact HR Services on (02) 8495 5***.