Business Systems & AI Automation Lead

By Charlotte Pty; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid work schedule

Product discounts

Birthday leave

Job summary

by charlotte is seeking a hands-on Business Systems Manager to own the technology stack end-to-end, drive AI and automation, and build a solid data foundation for a fast-growing jewellery brand.

You'll own ERP, POS, e‑commerce and SaaS platforms, lead AI adoption, manage MSP relationships, and guide the team in creating self-sufficient processes. A strong candidate is commercially minded and pragmatic about scalable tech in an SME.

Qualifications

• Proven experience owning or managing an ERP or comparable core business system.
• Practical experience rolling out AI, automation or workflow tools with measurable adoption and impact.
• Experience managing an IT MSP or technology vendors including contracts, SLAs and performance.

Responsibilities

• Owning the ERP (Indigo8), POS, e-commerce and key SaaS platforms as product owner; their configuration, roadmap, and the integrations that connect them.
• Leading our AI adoption and workflow automation agenda across finance, retail, merchandise and marketing.
• Owning technology vendor and MSP relationships including contracts, SLAs and renewals.
• Being the team's go-to for all things technology, and building guides, processes and training.
• Leading the cyber security roadmap with our MSP including access, identity management and data protection.
• Co-leading the multi-year transformation of technology and data infrastructure for smarter reporting, automation and insight.

Skills

ERP ownership

AI adoption

Vendor management

BI reporting

Data analytics

Cyber security

Education

Information Systems degree

Tools

Indigo8 ERP

BI tools

Security tools

Job description

by charlotte is seeking a hands-on Business Systems Manager to own the technology stack end-to-end, drive AI and automation, and build a solid data foundation for a fast-growing jewellery brand.

You'll own ERP, POS, e‑commerce and SaaS platforms, lead AI adoption, manage MSP relationships, and guide the team in creating self-sufficient processes. A strong candidate is commercially minded and pragmatic about scalable tech in an SME.