Business Systems & Transformation Manager

by charlotte; Sydney; On-site; AUD 140,000 - 190,000; Full time

Job summary

by charlotte is seeking a hands-on Business Systems Manager to own the technology stack end-to-end, shape future direction, and lead AI and automation initiatives for a growing jewellery brand. You’ll own ERP, POS, e-commerce and major SaaS platforms, while driving data foundations and secure, scalable systems.

The role combines practical system ownership with strategic leadership, requiring commercial pragmatism, a collaborative approach, and a passion for emerging tech within our business

Qualifications

• Experience owning or managing an ERP or core business system and delivering its roadmap.
• Practical experience deploying AI or workflow automation with measurable impact.
• Experience managing IT vendors, SLAs and performance.
• Strong analytical skills and familiarity with BI/reporting structures.

Responsibilities

• Own ERP, POS, e-commerce and SaaS platforms as product owner; manage configuration and roadmaps.
• Lead AI adoption and workflow automation across finance, retail, merchandise and marketing.
• Manage technology vendor/MSP contracts, SLAs and renewals.
• Create guides, processes and training to increase self-sufficiency across the team.
• Drive cyber security roadmap with MSP including access, identity and data protection.
• Co-lead multi-year tech and data infra transformation for clean, joined-up reporting and insight.

Skills

ERP ownership

AI adoption

Vendor management

BI reporting

Analytical thinking

Tools

Indigo8 ERP

BI tools

Job description

We're looking for a hands-on Business Systems Manager to take ownership of the technology that keeps by charlotte running, and to help shape what it becomes next. This is a rare chance to own an entire tech stack end to end, lead our AI and automation agenda, and build the systems and data foundation of a fast-growing jewellery brand, with real autonomy to make it your own.

KEY RESPONSIBILITIES

As our Business Systems Manager, you'll be the product owner for our core technology, and the person who moves it forward. Key responsibilities include:

• Owning the ERP (Indigo8), POS, e-commerce and key SaaS platforms as product owner; their configuration, roadmap, and the integrations that connect them
• Leading our AI adoption and workflow automation agenda, finding and scaling high-value use cases across finance, retail, merchandise and marketing
• Owning our technology vendor and IT Managed Service Provider (MSP) relationships including contracts, SLAs, performance and renewals
• Being the team's go-to for all things technology, and building the guides, processes and training that make everyone more self-sufficient
• Leading our cyber security roadmap alongside our MSP including on access, identity management and data protection across our platforms
• Co-leading the multi-year transformation of our technology and data infrastructure, so the business has clean, joined-up data for smarter reporting, automation and insight

ABOUT YOU

You'll shine in this role if you love turning technical complexity into plain, practical solutions and you get a genuine kick out of making systems work better for the people who use them. You're commercially minded and pragmatic, reaching for the solution that works and lasts rather than the most complicated one. You're approachable; the kind of person anyone feels comfortable bringing a problem to, and you're genuinely excited about AI and emerging tech, with the judgement to know what’ll work in the by charlotte context.

The ideal candidate will also have:

• Proven experience owning or managing an ERP or comparable core business system, including roadmap and implementation delivery
• Practical experience rolling out AI, automation or workflow tools with measurable adoption and impact
• Experience managing an IT MSP or technology vendors including contracts, SLAs and performance
• Strong analytical skills, with familiarity with BI/reporting tools and the data structures beneath them
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