Business Systems Manager

by charlotte; Sydney; On-site; AUD 140,000 - 190,000; Full time

Job summary

by charlotte is seeking a hands-on Business Systems Manager to own the technology stack end-to-end, including ERP, POS, e-commerce, and key SaaS platforms, and to lead AI and automation initiatives.

You will shape the data infrastructure for smarter reporting and decision making while building guides and training to empower teams. This role offers autonomy in a fast-growing jewellery brand with real scope to influence operations and customer experience.

Qualifications

• Experience owning or managing an ERP or comparable core business system, including roadmap and implementation delivery.
• Practical experience rolling out AI, automation or workflow tools with measurable adoption and impact.
• Experience managing an IT MSP or technology vendors including contracts, SLAs and performance.
• Strong analytical skills, with familiarity with BI/reporting tools and the data structures beneath them.

Responsibilities

• Own the ERP (Indigo8), POS, e-commerce and key SaaS platforms as product owner; their configuration, roadmap, and the integrations that connect them.
• Lead our AI adoption and workflow automation agenda, finding and scaling high-value use cases across finance, retail, merchandise and marketing.
• Own our technology vendor and IT MSP relationships including contracts, SLAs, performance and renewals.
• Be the team's go-to for all things technology, and build guides, processes and training to empower others.

Skills

ERP ownership

AI adoption

MSP management

BI reporting

Data analytics

Job description

We're looking for a hands-on Business Systems Manager to take ownership of the technology that keeps by charlotte running, and to help shape what it becomes next. This is a rare chance to own an entire tech stack end to end, lead our AI and automation agenda, and build the systems and data foundation of a fast-growing jewellery brand, with real autonomy to make it your own.

KEY RESPONSIBILITIES

As our Business Systems Manager, you'll be the product owner for our core technology, and the person who moves it forward. Key responsibilities include:

• Owning the ERP (Indigo8), POS, e-commerce and key SaaS platforms as product owner; their configuration, roadmap, and the integrations that connect them
• Leading our AI adoption and workflow automation agenda, finding and scaling high-value use cases across finance, retail, merchandise and marketing
• Owning our technology vendor and IT Managed Service Provider (MSP) relationships including contracts, SLAs, performance and renewals
• Being the team's go-to for all things technology, and building the guides, processes and training that make everyone more self-sufficient
• Leading our cyber security roadmap alongside our MSP including on access, identity management and data protection across our platforms
• Co-leading the multi-year transformation of our technology and data infrastructure, so the business has clean, joined-up data for smarter reporting, automation and insight

ABOUT YOU

You'll shine in this role if you love turning technical complexity into plain, practical solutions and you get a genuine kick out of making systems work better for the people who use them. You're commercially minded and pragmatic, reaching for the solution that works and lasts rather than the most complicated one. You're approachable; the kind of person anyone feels comfortable bringing a problem to, and you're genuinely excited about AI and emerging tech, with the judgement to know what’ll work in the by charlotte context.

The ideal candidate will also have:

• Proven experience owning or managing an ERP or comparable core business system, including roadmap and implementation delivery
• Practical experience rolling out AI, automation or workflow tools with measurable adoption and impact
• Experience managing an IT MSP or technology vendors including contracts, SLAs and performance
• Strong analytical skills, with familiarity with BI/reporting tools and the data structures beneath them
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