Business Support Officer

Fresh Hope Communities; Newcastle-Maitland; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Salary packaging options with novated‑

Birthday leave

Job summary

Fresh Hope Communities in East Maitland NSW is seeking an administrative professional to support the facility and its staff, ensuring excellent customer service and high-quality care.

This permanent, full-time role offers 38 hours per week, salary packaging options, and birthday leave, with a focus on receptionist duties, admissions coordination, and confidential handling of resident information.

Qualifications

• Experience with Microsoft Office products, primarily Excel.
• Professional written and spoken communication and interpersonal skills.
• Ability to maintain confidentiality of business sensitive and resident and employee information at all times.
• High attention to detail and accuracy, as well as numerical ability and data entry skills.
• Excellent customer service skills with ability to identify customer requirements, report suggested changes to services in response to identified needs and evaluate customer satisfaction.
• Excellent time management skills with the ability to multitask, effectively manage competing priorities and meet deadlines.
• Knowledge of current regulatory environment and accreditation requirements of residential aged care (desirable).
• A current Criminal History Check (within the last three years) suitable for aged care is essential.

Responsibilities

• Providing excellent customer service by liaising with prospective residents and their families/representatives.
• Coordinating resident admissions and exits by liaising with prospective and current residents including information about fees, terms and conditions.
• Liaising with finance and property services about new entries, resident movements and invoices
• Undertaking reception duties and general admin functions
• Responding to internal/external enquiries within appropriate timeframes.

Skills

Customer service

Communication skills

Time management

Numerical ability

Tools

Microsoft Office

Job description

This is an exciting opportunity to further develop your administrative skills and be exposed to a variety of administrative areas. Your role provides vital support to the facility and its staff so that they can deliver excellent customer service and high-quality care.

• Permanent - Full Time, 38 hours per week position
• Located in East Maitland NSW at our beautiful Green Hills Residential Care Home
• Salary packaging - increased your take home pay with salary packaging including novated leasing options
• Birthday leave - take time to celebrate with your friends and family

Your Contribution

• Providing excellent customer service by effectively liaising with prospective residents and their families/representatives, and positively promoting Fresh Hope Communities;
• Coordinating resident admissions and exits by liaising with prospective and current residents including providing information about fees, terms and conditions as required;
• Liaising with finance and property services employees about new entries, resident movements and exits and invoices
• Undertaking reception duties and general admin functions
• Politely responding to internal/external enquiries within appropriate timeframes;

The Essentials

• Experience with Microsoft Office products, primarily Excel;
• Professional written and spoken communication and interpersonal skills;
• Ability to maintain confidentiality of business sensitive and resident and employee information at all times;
• High attention to detail and accuracy, as well as numerical ability and data entry skills;
• Excellent customer service skills with ability to identify customer requirements, report suggested changes to services in response to identified needs and evaluate customer satisfaction;
• Excellent time management skills with the ability to multitask, effectively manage competing priorities and meet deadlines;
• Knowledge of current regulatory environment and accreditation requirements of residential aged care (desirable).
• A current Criminal History Check (within the last three years) suitable for aged care is essential.

About Us

Fresh Hope Communities exists to create spaces that cultivate belonging and places that feel like home.

For almost 90 years, we have been providing quality support and lifestyle choices across retirement, residential and respite settings, as well as conference and outdoor adventure experiences for school and community groups. We have over 1000 staff and together we serve residents and customers across NSW. We are an Equal Opportunity employer and we value inclusion and diversity. For more about us visit our website https://www.freshhope.org.au

We'd love to hear from you!