Business Support Officer

Thetops; Newcastle-Maitland; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

Birthday leave

Job summary

Fresh Hope Communities in East Maitland NSW is seeking an enthusiastic Administrative Assistant to support the facility and staff. This permanent, full-time role (38 hours per week) focuses on delivering excellent customer service to residents and families.

You will handle admissions coordination, reception duties, and general admin, using MS Office (Excel), with attention to confidentiality and accuracy. A current Criminal History Check for aged care is required.

Qualifications

• Proficient in Microsoft Office, especially Excel.
• Strong written and verbal communication and interpersonal skills.
• Maintain confidentiality of sensitive information.
• High attention to detail and data-entry accuracy.
• Excellent customer service and ability to identify needs.
• Good time management with multitasking and deadlines.
• Knowledge of residential aged care regulatory environment (desirable).
• A current Criminal History Check (past 3 years) suitable for aged care.

Responsibilities

• Provide excellent customer service by liaising with prospective residents and families.
• Coordinate resident admissions and exits, including information on fees and terms.
• Liaise with finance and property services about entries, movements, and invoices.
• Undertake reception duties and general admin functions.
• Respond to internal and external enquiries within agreed timeframes.

Skills

MS Office

Excel

Customer service

Data entry

Communication

Job description

This is an exciting opportunity to further developyour administrative skills and be exposed to a variety of administrative areas.Your role provides vital support to the facility and its staff so that they candeliver excellent customer service and high-quality care.

• Permanent - Full Time, 38 hours per week position
• Located in East Maitland NSW at our beautiful Green Hills Residential Care Home
• Salary packaging – increased your take home pay with salary packaging including novated leasing options
• Birthday leave – take time to celebrate with your friends and family

Your Contribution

• Providingexcellent customer service by effectively liaising with prospectiveresidents and their families/representatives, and positively promoting FreshHope Communities;
• Coordinatingresident admissions and exits by liaising with prospective and currentresidents including providing information about fees, terms and conditionsas required;
• Liaisingwith finance and property services employees about new entries, residentmovements and exits and invoices
• Undertakingreception duties and general admin functions
• Politelyresponding to internal/external enquiries within appropriate timeframes;

The Essentials

• Experiencewith Microsoft Office products, primarily Excel;
• Professionalwritten and spoken communication and interpersonal skills;
• Abilityto maintain confidentiality of business sensitive and resident andemployee information at all times;
• Highattention to detail and accuracy, as well as numerical ability and dataentry skills;
• Excellentcustomer service skills with ability to identify customer requirements,report suggested changes to services in response to identified needs andevaluate customer satisfaction;
• Excellenttime management skills with the ability to multitask, effectively managecompeting priorities and meet deadlines;
• Knowledgeof current regulatory environment and accreditation requirements ofresidential aged care (desirable).
• Acurrent Criminal History Check (within the last three years) suitable foraged care is essential.

About Us

Fresh Hope Communities exists to create spaces thatcultivate belonging and places that feel like home.For almost 90 years, we have been providing quality support and lifestylechoices across retirement, residential and respite settings, as well asconference and outdoor adventure experiences for school and community groups.We have over 1000 staff and together we serve residents and customers acrossNSW.We are an Equal Opportunity employer and we value inclusion anddiversity.For more about us visit our websitehttps://www.freshhope.org.au