Aged Care Admin & Admissions Coordinator

Thetops; Newcastle-Maitland; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

Birthday leave

Job summary

Fresh Hope Communities in East Maitland NSW is seeking an enthusiastic Administrative Assistant to support the facility and staff. This permanent, full-time role (38 hours per week) focuses on delivering excellent customer service to residents and families.

You will handle admissions coordination, reception duties, and general admin, using MS Office (Excel), with attention to confidentiality and accuracy. A current Criminal History Check for aged care is required.

Qualifications

• Proficient in Microsoft Office, especially Excel.
• Strong written and verbal communication and interpersonal skills.
• Maintain confidentiality of sensitive information.
• High attention to detail and data-entry accuracy.
• Excellent customer service and ability to identify needs.
• Good time management with multitasking and deadlines.
• Knowledge of residential aged care regulatory environment (desirable).
• A current Criminal History Check (past 3 years) suitable for aged care.

Responsibilities

• Provide excellent customer service by liaising with prospective residents and families.
• Coordinate resident admissions and exits, including information on fees and terms.
• Liaise with finance and property services about entries, movements, and invoices.
• Undertake reception duties and general admin functions.
• Respond to internal and external enquiries within agreed timeframes.

Skills

MS Office

Excel

Customer service

Data entry

Communication

Job description

Fresh Hope Communities in East Maitland NSW is seeking an enthusiastic Administrative Assistant to support the facility and staff. This permanent, full-time role (38 hours per week) focuses on delivering excellent customer service to residents and families.

You will handle admissions coordination, reception duties, and general admin, using MS Office (Excel), with attention to confidentiality and accuracy. A current Criminal History Check for aged care is required.