Business Support Co Ordinator

CQ Fibreglass Direct; Livingstone Shire; On-site; AUD 60,000 - 80,000; Full time

Job summary

CQ Fibreglass Direct, a Yeppoon-based manufacturer of fibreglass ventilation products for the mining industry, is seeking an experienced administrator who values organisation and problem solving. This hands-on role supports management, production, customers and suppliers, with on-site collaboration.

You will manage daily admin, records, invoicing assistance with the external bookkeeper, coordinate freight and orders, and help streamline processes.

Qualifications

• Strong previous experience in administration or business support.
• Excellent organisational and time-management skills.
• Exceptional accuracy and attention to detail.
• Proficient with Excel, Word and Outlook; Xero knowledge valued.

Responsibilities

• Manage day-to-day administration, correspondence, emails and phone enquiries.
• Prepare accurate, professional documents, reports and spreadsheets.
• Maintain business records, registers, databases and filing systems.
• Provide administrative assistance to management and the wider team.

Skills

Administration

Organisational skills

Communication

Education

Certificate IV in Business

Tools

Excel

Word

Outlook

Xero

Job description

Monday–Thursday:7:00am–3:30pm
Friday:7:00am–1:00pm
On-site position

Are you the person who makes things happen?

At CQ Fibreglass Direct, we're looking for an experienced administrator who takes pride in being organised, solving problems and getting things done.

We're a Yeppoon-based manufacturing business supplying fibreglass ventilation products to the mining industry.

Our operations rely on good communication, accurate information and people who take responsibility for their work. We're looking for someone who can bring those qualities to our administration and business support functions.

This is a hands‑on, varied position working closely with management, production, customers, suppliers and our external bookkeeper.

We're not looking for someone who needs to be constantly directed. We're looking for someone who can take ownership of their responsibilities, manage priorities and confidently see tasks through to completion.

About the Role

You’ll play an important role in keeping our business organised and running smoothly.

Your responsibilities will include:

Business Administration

• Manage day-to-day administration, correspondence, emails and phone enquiries.
• Prepare accurate, professional documents, reports and spreadsheets.
• Maintain business records, registers, databases and filing systems.
• Provide administrative assistance to management and the wider team.
• Prepare accurate delivery dockets and financial supporting documentation.
• Assist with accounts receivable and customer account enquiries.
• Work closely with our external bookkeeper to ensure financial information and requests are communicated accurately and promptly.
• Maintain accurate, organised records to support financial administration.

Operational Coordination

• Assist with freight bookings, transport coordination, customer orders and scheduling.
• Communicate with customers, suppliers, management and production to keep information flowing.
• Monitor outstanding requests, follow up where necessary and ensure tasks don't get overlooked.
• Assist management with meetings, reporting, projects and operational requirements.

Systems and Process Improvement

• Create and maintain Excel spreadsheets, reports and tracking tools.
• Maintain accurate information across business systems.
• Identify opportunities to improve administrative processes.
• Assist with implementing more efficient ways of working.

What Success Looks Like

• You're someone who takes responsibility for the outcome, not just the task.
• If something needs following up, you follow it up.
• If information is missing, you ask the right questions.
• If you identify an error, you investigate it and help resolve it.
• You keep track of your responsibilities, communicate progress and understand the importance of meeting commitments.
• You don't need to know everything on your first day, but you need the confidence and initiative to work things out, learn quickly and ask for guidance when needed.

About You

• Strong previous experience in administration, business support or a similar position.
• Excellent organisational and time-management skills.
• Exceptional accuracy and attention to detail.
• Strong Microsoft Excel, Word and Outlook capabilities.
• Confidence using business systems, with experience in Xero highly regarded.
• The ability to manage competing priorities and deadlines independently.
• Strong written and verbal communication skills.
• Confidence dealing professionally with customers, suppliers and colleagues.
• Good judgement, accountability and a practical approach to problem-solving.
• A willingness to learn, accept feedback and continuously improve.
• Experience in manufacturing, logistics, operational administration or ERP systems such as Odoo would be advantageous.
• A Certificate IV in Business, Business Administration or a related qualification would also be highly regarded.

Why Join CQ Fibreglass Direct?

• Work with an established local manufacturing business supporting the mining industry.
• Enjoy consistent weekday working hours and an early Friday finish.
• Take ownership of a varied role with genuine responsibility.
• Work closely with management and contribute to how the business operates.
• Have the opportunity to improve systems, streamline processes and make a meaningful difference.

Our Values

• Commitment– We do what we say we will do.
• 'Can Do' Attitude– We approach challenges positively and focus on finding solutions.
• Be the Best You Can Be and True to Yourself– We take pride in our work, remain honest and continue learning.
• Company First– We make decisions that support our team and the long‑term success of the business.
• Team Work– We communicate openly, support one another and work together to achieve results.