Customer Service & Administration Coordinator

CBC Staff; Cairns Regional; On-site; AUD 41,000 - 48,000; Full time

Job summary

CBC Staff in Cairns is seeking a Customer Service & Administration Coordinator to join a supportive local team in a varied role spanning customer service, admin, job coordination and accounts support. You will be the first point of contact for customers, manage enquiries, prepare quotes, coordinate jobs and maintain accurate records to ensure projects progress from enquiry to completion.

This hands-on role suits someone with experience in a trade/manufacturing environment, strong organisational

Qualifications

• Previous experience in a customer service, administration, sales support or office coordination role within a trade, manufacturing, construction or similar environment.
• Essential experience using Xero or MYOB for day-to-day accounts and administrative tasks.
• Strong customer service and relationship-building skills.
• Excellent organisational skills and attention to detail, with the ability to manage multiple priorities.
• Confident communication skills and the ability to liaise with customers, suppliers and internal team members professionally.
• Ability to work independently, take initiative and follow tasks through to completion.
• A practical, hands-on approach with a willingness to learn and contribute across the wider business.
• Previous experience in a similar business environment will be highly regarded.

Responsibilities

• Be the first point of contact for customers, managing enquiries and coordinating requests.
• Prepare quotes, coordinate jobs and maintain accurate records to ensure projects progress smoothly.
• Support accounts tasks and liaise with suppliers and internal teams to keep operations running.
• Contribute across the wider business with a proactive, hands-on approach.

Skills

Customer service

Administration

Sales support

Office coordination

Xero

MYOB

Multitasking

Communication

Tools

Xero

MYOB

Job description

Customer Service & Administration Coordinator

Join a supportive local team in a varied administration role with customer service, accounts and job coordination responsibilities!

Our Client:

Our client is a well-established and respected local business seeking an organised and customer-focused administrator to join their close-knit team. Known for their down-to-earth culture and supportive working environment, they pride themselves on delivering outstanding service while maintaining a friendly and collaborative workplace.

The Opportunity:

This varied role sits at the heart of the business and combines customer service, administration, job coordination and accounts support. You will be the first point of contact for customers, managing enquiries, preparing quotes, coordinating jobs, maintaining accurate records and ensuring projects progress smoothly from initial enquiry through to completion.

Working closely with a friendly and experienced team, you’ll enjoy a role where no two days are the same. This position is ideally suited to someone who has previously worked within a trade, construction, manufacturing, cabinetry or similar environment and understands the fast-paced nature of coordinating customers, jobs and administration. You will thrive in a hands-on role where organisation, communication and attention to detail are key to keeping operations running smoothly.

Your Skills & Experience:

• Previous experience in a customer service, administration, sales support or office coordination role within a trade, manufacturing, construction or similar environment
• Essential experience using Xero or MYOB for day-to-day accounts and administrative tasks
• Strong customer service and relationship-building skills
• Excellent organisational skills and attention to detail, with the ability to manage multiple priorities
• Confident communication skills and the ability to liaise with customers, suppliers and internal team members professionally
• Ability to work independently, take initiative and follow tasks through to completion
• A practical, hands-on approach with a willingness to learn and contribute across the wider business
• Previous experience in a similar business environment will be highly regarded

The Offer:

• Competitive hourly rate
• Flexible working arrangements, allowing you to tailor your start and finish times to suit your lifestyle and personal commitments
• Join a supportive, collaborative team with a strong focus on culture and teamwork
• Enjoy a diverse and autonomous role where your contribution will be valued and make a genuine impact on daily operations
• Long-term career opportunity with a stable and well-established local business
• Immediate commencement available for the successful candidate

To ensure compliance with Australian employment law, this role is only open to candidates who possess either the right to work in Australia, permanent residency, citizenship status or visa status.