Customer Service & Administration Coordinator

CBC Staff Selection; Cairns Regional; On-site; AUD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive hourly rate

Full-time permanent opportunity

Flexible working hours

Supportive team culture

Diverse autonomous role

Long-term career opportunity

Immediate start available

Job summary

CBC Staff Selection is seeking a Customer Service & Administration Coordinator in Cairns. You will be the first point of contact for customers, manage enquiries, prepare quotes, coordinate jobs, and maintain records to ensure projects progress smoothly from enquiry to completion.

Ideal candidates have experience in trade/manufacturing environments, strong organisational skills, and proficiency with Xero or MYOB.

Qualifications

• Experience in customer service, administration, sales support or office coordination in a trade/manufacturing environment
• Essential experience using Xero or MYOB for day-to-day tasks
• Strong customer service and relationship-building skills
• Excellent organisational skills and attention to detail with multiple priorities
• Confident communication with customers, suppliers and internal team members
• Strong computer skills, including MS Office
• Hands-on approach with willingness to learn and contribute across the business
• Previous experience in a similar business environment will be highly regarded

Responsibilities

• Be the first point of contact for customers and manage enquiries
• Prepare quotes and coordinate jobs
• Maintain accurate records and documentation
• Ensure projects progress smoothly from enquiry to completion
• Coordinate with customers, suppliers and internal team members
• Support accounts tasks using Xero or MYOB as needed

Skills

Customer service

Organisational skills

Communication

Xero/MYOB experience

MS Office

Work independently

Team collaboration

Stakeholder liaison

Tools

Microsoft Office Suite

Job description

Customer Service & Administration Coordinator

Our Client:

Our client is a well-established and respected local business seeking an organised and customer-focused administrator to join their close-knit team. Known for their down-to-earth culture and supportive working environment, they pride themselves on delivering outstanding service while maintaining a friendly and collaborative workplace.

The Opportunity:

This varied role sits at the heart of the business and combines customer service, administration, job coordination and accounts support. You will be the first point of contact for customers, managing enquiries, preparing quotes, coordinating jobs, maintaining accurate records and ensuring projects progress smoothly from initial enquiry through to completion.

Working closely with a friendly and experienced team, you'll enjoy a role where no two days are the same. This position is ideally suited to someone who has previously worked within a trade, construction, manufacturing, cabinetry or similar environment and understands the fast-paced nature of coordinating customers, jobs and administration. You will thrive in a hands-on role where organisation, communication and attention to detail are key to keeping operations running smoothly.

Your Skills & Experience:

• Previous experience in a customer service, administration, sales support or office coordination role within a trade, manufacturing, construction or similar environment
• Essential experience using Xero or MYOB for day-to-day accounts and administrative tasks
• Strong customer service and relationship-building skills
• Excellent organisational skills and attention to detail, with the ability to manage multiple priorities
• Confident communication skills and the ability to liaise with customers, suppliers and internal team members professionally
• Strong computer skills, including Microsoft Office Suite
• Ability to work independently, take initiative and follow tasks through to completion
• A practical, hands-on approach with a willingness to learn and contribute across the wider business
• Previous experience in a similar business environment will be highly regarded

The Offer:

• Competitive hourly rate
• Full time, permanent opportunity
• Flexible working arrangements, allowing you to tailor your start and finish times to suit your lifestyle and personal commitments
• Join a supportive, collaborative team with a strong focus on culture and teamwork
• Enjoy a diverse and autonomous role where your contribution will be valued and make a genuine impact on daily operations
• Long-term career opportunity with a stable and well-established local business
• Immediate commencement available for the successful candidate

To ensure compliance with Australian employment law, this role is only open to candidates who possess either the right to work in Australia, permanent residency, citizenship status or visa status.

At CBC Staff Selection, we are dedicated to fostering an environment that champions equal opportunity, embraces diversity, promotes inclusion and prioritises flexibility and accessibility.

Job Reference: 1749315/GK