Business Improvement Support Coordinator

Michael Page; City Of Karratha; On-site; AUD 172,000 - 180,000; Full time

Job summary

Michael Page in Karratha is seeking a results-driven Business Improvement Support Coordinator to lead a multidisciplinary team and drive service delivery improvements.

Based full-time in Karratha, the role focuses on governance, risk management, stakeholder engagement, and reporting to support leadership decisions. You will coordinate workloads, mentor staff, and partner with ICT and operations to enhance customer outcomes and organisational performance.

Qualifications

• Based in or willing to relocate to Karratha.
• Proven experience leading teams in customer-focused operations, ICT, business improvement or service delivery.
• Strong stakeholder management and influencing across the organisation.
• Experience driving process improvement or organisational change initiatives.
• Ability to manage competing priorities in a fast-paced environment.
• Strong communication to translate business needs into practical solutions.
• Experience monitoring performance and preparing reports.
• Collaborative leadership with coaching and accountability.
• Understanding of governance, risk management and compliance.
• Ability to work with technical specialists and business stakeholders to deliver customer-centric outcomes.
• Relevant qualifications or equivalent experience in business, information technology, management or related discipline.

Responsibilities

• Lead and mentor a multidisciplinary team, fostering collaboration, accountability and high performance.
• Oversee the delivery of ICT support services, ensuring responsive, customer-focused outcomes across the organisation.
• Drive business improvement initiatives that enhance operational efficiency, service quality and organisational performance.
• Develop and maintain strong relationships with internal and external stakeholders to support business objectives.
• Coordinate and prioritise team workloads, resources and projects to ensure timely delivery of outcomes.
• Monitor service performance, analyse trends and implement continuous improvement opportunities.
• Support organisational change initiatives through effective communication, engagement and stakeholder management.
• Prepare and deliver reports, insights and recommendations to inform leadership decision-making.
• Contribute to strategic planning, policy development and the implementation of operational initiatives.
• Ensure compliance with relevant governance, risk management and organisational standards while driving a positive customer experience.

Skills

Leadership

Stakeholder management

Change management

Communication

Reporting

Team mentoring

Business improvement

Education

Relevant degree or equivalent experience in business/IT/management

Tools

Governance & risk

Job description

• Lead meaningful change across the organisation.
• Diverse leadership role with broad exposure.

About Our Client

Our client is a well-established organisation that plays a vital role in supporting the local community and delivering essential services across the region. With a strong focus on continuous improvement, customer service and operational excellence, the organisation is investing in its people, systems and processes to enhance outcomes for stakeholders.

Based full-time in Karratha, this role offers the opportunity to join a collaborative leadership team and make a tangible impact across service delivery, business improvement and organisational performance. The organisation fosters a supportive and values-driven culture where innovation, teamwork and accountability are highly regarded.

Job Description

• Lead and mentor a multidisciplinary team, fostering a culture of collaboration, accountability and high performance.
• Oversee the delivery of ICT support services, ensuring responsive, customer-focused outcomes across the organisation.
• Drive business improvement initiatives that enhance operational efficiency, service quality and organisational performance.
• Develop and maintain strong relationships with internal and external stakeholders to support business objectives.
• Coordinate and prioritise team workloads, resources and projects to ensure timely delivery of outcomes.
• Monitor service performance, analyse trends and implement continuous improvement opportunities.
• Support organisational change initiatives through effective communication, engagement and stakeholder management.
• Prepare and deliver reports, insights and recommendations to inform leadership decision-making.
• Contribute to strategic planning, policy development and the implementation of operational initiatives.
• Ensure compliance with relevant governance, risk management and organisational standards while driving a positive customer experience.

The Successful Applicant

A successful 'Business Improvement Support Coordinator' should have:

• Either based or willing to relocate toKarratha.
• Proven experience leading and developing teams in a customer-focused operational, ICT, business improvement or service delivery environment.
• Strong stakeholder management skills, with the ability to build effective relationships and influence outcomes across all levels of an organisation.
• Experience driving process improvement, organisational change or service enhancement initiatives.
• Demonstrated ability to manage competing priorities, coordinate workloads and deliver outcomes in a fast-paced environment.
• Strong communication skills, with experience engaging diverse stakeholder groups and translating business needs into practical solutions.
• Experience monitoring performance, analysing data and preparing reports to support informed decision-making.
• A collaborative leadership style with a focus on coaching, accountability and continuous improvement.
• Sound understanding of governance, risk management and compliance within a business environment.
• The ability to work effectively with technical specialists and business stakeholders to deliver customer‑centric outcomes.
• Relevant qualifications and/or equivalent experience in business, information technology, management or a related discipline.

What's On Offer

• Permanent employment.
• Salary Package of $172,000 - $180,000 (including base salary, allowances & 13% Superannuation)
• Location in Karratha.

Quote job ref: JN-102026-7128288