Business Services Manager

Onpoint 365; Sydney; On-site; AUD 113,000 - 139,000; Full time

Job summary

Onpoint 365 is seeking an experienced Business Services Manager to lead a high-performing team delivering tailored business support, coaching, mentoring, and capability-building services to First Nations entrepreneurs and business owners in Liverpool, Sydney.

You will guide a team of Business Coaches, coaching and mentoring to strengthen capability and long-term sustainability while building strong government, corporate, community, and industry relationships.

Qualifications

• Extensive knowledge of the First Nations business sector.
• Experience leading teams in culturally safe workplaces.
• Excellent communication, facilitation, and interpersonal skills.
• Strong stakeholder engagement with diverse relationships.
• Collaboration with government, community, and industry partners.
• Strategic thinking to identify opportunities and develop programs.
• Experience in outcome-focused environments with KPI reporting.
• High initiative, motivation, and professionalism.
• Commitment to supporting economic empowerment.

Responsibilities

• Lead, coach, and develop a team of business advisers in a culturally safe and supportive environment.
• Drive the delivery, continuous improvement, and growth of business support services and programs.
• Build and maintain strong relationships across government, corporate, community, and industry sectors.
• Support First Nations businesses to strengthen their capability, capacity, and long-term sustainability.
• Identify emerging opportunities, trends, and policy developments impacting the First Nations business sector.
• Contribute to strategic planning and service design to ensure programs meet community and business needs.
• Work collaboratively with stakeholders to create pathways that support business success and economic participation.
• Monitor performance, manage reporting requirements, and drive outcomes against organisational objectives and KPIs.
• Champion culturally appropriate practices and contribute to a positive, purpose-driven workplace culture.

Skills

First Nations sector knowledge

Team leadership

Communication skills

Stakeholder engagement

Strategic thinking

KPI management

Initiative

Professionalism

Job description

Location: Liverpool, Sydney
Salary: $126 k per annum + super
Role: Permanent Full-Time Contract (until June 2028)

Our client is seeking an experienced and passionate Business Services Manager to lead a team delivering business support, coaching, mentoring, and capability-building services to First Nations entrepreneurs and business owners.

About the Role

As the Business Services Manager, you will lead a high-performing team of Business Coaches who provide tailored support, mentoring, and business advice to First Nations business owners.

Key Responsibilities

• Lead, coach, and develop a team of business advisers in a culturally safe and supportive environment.
• Drive the delivery, continuous improvement, and growth of business support services and programs.
• Build and maintain strong relationships across government, corporate, community, and industry sectors.
• Support First Nations businesses to strengthen their capability, capacity, and long-term sustainability.
• Identify emerging opportunities, trends, and policy developments impacting the First Nations business sector.
• Contribute to strategic planning and service design to ensure programs meet community and business needs.
• Work collaboratively with stakeholders to create pathways that support business success and economic participation.
• Monitor performance, manage reporting requirements, and drive outcomes against organisational objectives and KPIs.
• Champion culturally appropriate practices and contribute to a positive, purpose-driven workplace culture.

Business Services Manager

Location: Liverpool, Sydney
Salary: $126 k per annum + super
Role: Permanent Full-Time Contract (until June 2028)

Our client is seeking an experienced and passionate Business Services Manager to lead a team delivering business support, coaching, mentoring, and capability-building services to First Nations entrepreneurs and business owners.

About the Role

As the Business Services Manager, you will lead a high-performing team of Business Coaches who provide tailored support, mentoring, and business advice to First Nations business owners.

Key Responsibilities

• Lead, coach, and develop a team of business advisers in a culturally safe and supportive environment.
• Drive the delivery, continuous improvement, and growth of business support services and programs.
• Build and maintain strong relationships across government, corporate, community, and industry sectors.
• Support First Nations businesses to strengthen their capability, capacity, and long-term sustainability.
• Identify emerging opportunities, trends, and policy developments impacting the First Nations business sector.
• Contribute to strategic planning and service design to ensure programs meet community and business needs.
• Work collaboratively with stakeholders to create pathways that support business success and economic participation.
• Monitor performance, manage reporting requirements, and drive outcomes against organisational objectives and KPIs.
• Champion culturally appropriate practices and contribute to a positive, purpose-driven workplace culture.

About You

We are looking for a strategic and relationship-focused leader who is passionate about supporting First Nations business success.

Essential Skills and Experience

• Extensive knowledge of the First Nations business sector and its operating environment.
• Demonstrated experience leading and developing teams within a culturally safe workplace.
• Excellent communication, facilitation, and interpersonal skills.
• Strong stakeholder engagement experience, with the ability to manage complex and diverse relationships.
• Proven ability to collaborate effectively with government, community, and industry partners.
• Strategic thinking skills, including the ability to identify opportunities and develop innovative programs and services.
• Experience working in outcome-focused environments, including KPI management and reporting.
• High levels of initiative, motivation, and professionalism.
• A genuine commitment to supporting economic empowerment and positive outcomes for First Nations people and communities.

Our Commitment

We are committed to inclusive and culturally safe recruitment practices and welcome applications from people of all backgrounds, experiences, and career stages. We particularly encourage Aboriginal and Torres Strait Islander peoples to apply.

This advertisement may remain live after the role has closed. Applications submitted after the closing date may be considered for similar vacancies.