Team Leader, Client Services

Sawyer Sourcing; Wangaratta; On-site; AUD 104,000 - 127,000; Full time

Benefits offered by this job

Exercise breaks

Health & wellbeing reimbursement

Employee Assistance Program

Additional leave option

Training and development opportunities

Job summary

Sawyer Sourcing in Wangaratta is seeking an experienced leader to head a multidisciplinary community services team. You will oversee service delivery, ensure quality outcomes and compliance while guiding staff development.

You will manage stakeholder relationships, navigate regulatory requirements and contribute to continuous improvement initiatives within a values-driven organisation that supports at-risk individuals and families.

Qualifications

• Leadership or management experience in service delivery
• Proven ability to supervise and develop staff
• Ability to meet deadlines and work under pressure
• Strong communication, negotiation and advocacy skills
• Experience in social services or community sectors preferred

Responsibilities

• Lead and support a multidisciplinary team
• Oversee daily service delivery for quality and client outcomes
• Provide supervision, performance management and staff development
• Manage stakeholder relationships, complaints and risk
• Monitor budgets, reporting and regulatory requirements
• Contribute to continuous improvement and service development

Skills

Leadership

Team leadership

People management

Budget management

Stakeholder management

Regulatory compliance

Quality assurance

Continuous improvement

Communication

Problem solving

Education

Leadership or management qualification

Tools

Microsoft Office

CRM software

Job description

• Prominent Community Services organisation
• $115K ++

• Wangaratta
• Prominent Community Services organisation
• $115K ++

This not for profit organisation is a well-established and purpose-driven community service provider operating across the region. Working in partnership with government, local services and community stakeholders, they deliver high-quality services that support at risk individuals and families.

Known for its values-led culture, collaborative leadership and focus on continuous improvement, the organisation combines commercial discipline with genuine social impact. Team members are driven by a shared commitment to strengthening communities and creating positive outcomes that make a real difference.

The Role

We are looking for an individual with proven leadership skills to lead a dedicated team in the community services sector.

• Lead and support a multidisciplinary team
• Oversee daily service delivery to ensure quality, compliance and positive client outcomes
• Provide supervision, performance management and professional development to staff
• Manage stakeholder relationships, complaints and operational risk
• Monitor budgets, reporting and regulatory requirements
• Contribute to continuous improvement and service development initiatives

The Benefits

• Exercise during work hours. Up to two paid exercise breaks a week during your ordinary work hours
• Health & wellbeing reimbursements. Claim up to $450 a year back for any health & wellbeing related expenses
• Employee Assistance Program providing independent, free, confidential support for you and members of your family
• Option to purchase additional leave
• Ongoing training and professional development opportunities (including access to financial support and study)

Pay & Conditions

In return for your dedication, experience and professionalism,you will receive:

• An attractive base salary of $115, 000 + super (based on Social, Community, Home Care and Disability Services Industry Award 2010, Level 6)
• 12% Superannuation
• 17.5% Annual Leave loading
• The ability to maximise your take home pay with Salary Packaging - up to $15,900 for living expenses and additional $2,650 for meal and entertainment expenses each year tax free

About You

To be successful in this role you will have the following:

• Relevant qualifications or experience in leadership or management
• Experience leading, coaching and mentoring a team in a service-based environment
• Ability to work under pressure, meet deadlines and be adaptable
• Ability to contribute to service development and improvements
• Highly developed customer service and problem-solving skills
• Highly developed communication, negotiation and advocacy skills
• The ability to influence culture, role model organisational values and engage a team to achieve outcomes
• Highly developed organisational and time management skills
• Well-developed IT and administrative skills
• Current Drivers Licence

• Experience within the social services or community sectors will be highly regarded

The successful candidate must participate in a National Police Check and Working with Children Check as this role operates within a Child Safe organisation.

Aboriginal and Torres Strait Islander peoples and people of culturally diverse backgrounds are encouraged to apply.