Business Improvement and Performance Team Leader

Western Power; Perth; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible work arrangements

Additional leave benefit

Salary packaging

Wellness leave days

End-of-trip facilities

Job summary

Western Power’s Perth office seeks a Business Improvement and Performance Team Leader to shape how we plan, measure and improve the delivery of connection services. You’ll lead a multidisciplinary team across improvement, change and analytics to deliver measurable performance and better customer outcomes.

You’ll drive KPI frameworks, governance, and sustainable change while partnering with technical and operational teams to turn complex data into actionable insight for executives.

Qualifications

• Diploma or tertiary qualification in Business, Project Management, Change Management (e.g. Prosci) or Lean Six Sigma Green/Black Belt or equivalent continuous improvement certification.
• Demonstrated experience leading teams responsible for business improvement, operational excellence, process management, change management, performance reporting or business analytics.
• Strong people leadership capability, including coaching, capability development and building high-performing teams.
• Strong experience across performance reporting, KPI development and data analytics, with the ability to translate complex information into insights for leadership.
• Strong knowledge of continuous improvement methodologies, process optimisation and performance management.
• Track record of delivering improvement initiatives that achieve measurable operational and customer outcomes.
• Experience leading organisational change and supporting adoption of new systems, processes and ways of working.
• Strong stakeholder engagement and influencing skills across levels of an organisation.
• Strong commercial, strategic and business acumen balancing customer, operational and organisational priorities.
• Ability to lead effectively in a complex and evolving environment.

Responsibilities

• Lead multidisciplinary team across improvement, change, reporting and analytics.
• Lead continuous improvement initiatives to enhance processes, performance and customer outcomes.
• Shape performance reporting, KPI frameworks, dashboards and analytics for leadership decision-making.
• Partner with stakeholders to identify opportunities and implement practical improvements.
• Build trusted relationships across the business and gain buy-in for new processes and tools.
• Lead change activities to support adoption of new processes and systems.
• Support development of digital tools and products enabling better workflows and performance.
• Establish governance, standards and improvement frameworks for consistent ways of working.
• Monitor performance and identify emerging issues, risks and opportunities.
• Foster a culture of trust, collaboration and learning with governance and compliance.

Skills

People leadership

Performance reporting

Data analytics

Stakeholder engagement

Strategic thinking

Education

Business/PM/Change Mgmt qualification

Tools

Dashboards

Job description

Business Improvement and Performance Team Leader

Location: Perth Office - CBD, WA, AU

25 Oct 2026

Business Improvement and Performance Team Leader – Permanent – Perth

Shape how Western Power improves performance and delivers better outcomes.

This is an opportunity for a strong people leader with experience across business improvement, performance, transformation, change or data and analytics to lead a multidisciplinary team and shape how we improve performance, make decisions and deliver better outcomes for our customers.

Sitting within our Major Customer Connections function, you’ll play a key role in improving how we plan, measure , monitor , report and and continuously improve the delivery of connection services Connection process and visibility of Major Customer connection portfolio . You’ll bring together process improvement, data and performance insights, change and digital capability to help the function make better decisions, strengthen performance and deliver better outcomes.

This is a broad leadership role where you’ll set priorities, build capability and work across technical and operational teams to turn complex information and improvement opportunities into practical, sustainable change.

Your Role in Action

Lead and develop a multidisciplinary team across business improvement, change management, performance reporting and analytics.

Lead continuous improvement initiatives that enhance business processes, service performance, operational efficiency and customer outcomes across Major Customer Connections.

Shape performance reporting, KPI frameworks, dashboards and analytics, translating complex information into clear insights and recommendations for operational and senior leadership decision-making.

Partner with technical, operational and business stakeholders to identify opportunities, solve problems and implement practical, sustainable improvements.

Build trusted relationships across the business, influencing stakeholders and creating buy-in for new processes, tools and ways of working.

Lead change activities that support the successful adoption of new processes, systems and ways of working.

Support the development and management of digital tools and products that enable better workflows, reporting and business performance.

Establish effective process governance, standards and improvement frameworks to create consistent, fit-for-purpose ways of working.

Monitor business performance and service effectiveness, proactively identifying emerging issues, risks and opportunities for improvement.

Foster a team culture built on trust, collaboration and learning, while ensuring appropriate governance , risk management and compliance are embedded across improvement activities.

What Makes You a Great Fit

Diploma or tertiary qualification in Business, Project Management, Change Management (e.g. Prosci or equivalent) or , Lean Six Sigma Green Belt, Black Belt or equivalent continuous improvement certification or a related discipline

Demonstrated experience leading teams responsible for business improvement, operational excellence, process management, change management, performance reporting or business analytics.

Strong people leadership capability, including coaching, capability development and building engaged, high-performing teams.

Strong experience across performance reporting, KPI development and data analytics, with the ability to translate complex information into clear insights for different audiences.

Strong knowledge of continuous improvement methodologies, process optimisation and performance management.

A track record of delivering improvement initiatives that achieve measurable operational and customer outcomes.

Demonstrated experience leading organisational change and supporting the adoption of new systems, processes and ways of working.

Strong stakeholder engagement and influencing skills, with the confidence to work across different levels of an organisation.

Strong commercial, strategic and business acumen, with the ability to balance customer, operational and organisational priorities.

The ability to lead effectively in a complex and evolving environment.

By joining Western Power, you will contribute to powering a cleaner energy future. We are dedicated to fostering career development and promoting a healthy work-life balance, empowering you to drive innovation as we develop a network that will serve the Western Australian community for generations. Y ou will also benefit from a range of perks and opportunities, including:

• Over 50% of our employment opportunities are driven by career progression.
• Flexible work arrangements to support part time work, working hours and working from home arrangements.
• The opportunity to purchase up to four weeks of additional leave per year.
• Access to salary packaging, social club activities, and discounted health insurance and gym membership.
• An award- winning employee recognition and benefits programme.
• An innovative team culture that’s enabling the transition to renewable energy and decarbonisation.
• In addition to standard leave, enjoy t hree wellness leave days each year.
• Access to end-of-trip facilities at our Pert h office and South Metro Depot , perfect for cyclists.
• 22 weeks paid parental leaveand 5 days of First Nations cultural leaveto support family and cultural connections.

Applications close on 6 November 2026.

We value diversity and inclusivity, encouraging applications from all backgrounds, including women, Aboriginal and Torres Strait Islander people, and LGBTQIA+ communities.As a WORK180 -endorsed employer for women, we are proud of our commitment to inclusion. You can learn more about this through our Reconciliation Action Plan and Disability Access and Inclusion Plan.