Implemetation Coordinator

Michael Page; Western Australia; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working after six months

Job summary

Michael Page is seeking a proactive Coordination professional based in Subiaco, Perth, to manage end-to-end customer jobs. You will coordinate with customers, technicians and internal teams to ensure orders are organised, scheduled and delivered as expected.

You'll work across implementation, logistics, billing and reporting, with hybrid working available after six months. If you enjoy staying on top of detail and taking ownership, this role offers exposure to multiple teams and stakeholders.

Qualifications

• Strong organisation and attention to detail.
• Logical and structured approach to your work.
• Ability to prioritise and manage multiple activities.
• Strong communication and relationship-building skills.
• Proactive, solutions-focused approach.
• Confident communicating with customers, technicians and internal teams.
• Experience with work orders, billing, purchasing, Salesforce or technician coordination would be advantageous.

Responsibilities

• Reviewing work orders and understanding what needs to be delivered.
• Coordinating with customers and keeping them updated.
• Scheduling technicians and managing their availability.
• Preparing job briefs and ensuring technicians have what they need.
• Working with the Logistics team to coordinate hardware and stock.
• Tracking multiple jobs and making sure deadlines are met.
• Following up on outstanding actions and resolving issues; coordinating changes or rescheduling when required.
• Checking completed work and obtaining the required approvals.
• Reconciling technician costs, products and other job information.
• Assisting with billing and invoicing.
• Providing regular updates and reporting to the Implementation Manager.

Skills

Organisation

Attention to detail

Structured approach

Prioritisation

Communication

Relationship building

Proactive problem-solving

Independent work

Adaptability

Career development

Tools

Salesforce

Job description

• Subiaco Location

About Our Client

Our client is a growing technology-focused business with a strong operational focus and a collaborative team environment.

The Perth team works closely across implementation, logistics and other areas of the business, creating a role with plenty of exposure to different teams and stakeholders.

Based in Subiaco, the business offers a flexible and supportive working environment where people are encouraged to take ownership, work collaboratively and develop their skills.

The culture is practical and down-to-earth, with a genuine focus on delivering results while maintaining a healthy work/life balance.

The role operates around standard business hours, with some flexibility around start and finish times. Hybrid working is also available after six months

Job Description

This is a hands-on role where you'll coordinate jobs from start to finish, working with customers, technicians, logistics and internal teams to make sure everything is organised, scheduled and delivered as expected.You'll coordinate the delivery of customer jobs from initial work order through to completion, including:

• Reviewing work orders and understanding what needs to be delivered
• Coordinating with customers and keeping them updated
• Scheduling technicians and managing their availability
• Preparing job briefs and ensuring technicians have what they need
• Working with the Logistics team to coordinate hardware and stock
• Tracking multiple jobs and making sure deadlines are met
• Following up on outstanding actions and resolving issuesCoordinating changes or rescheduling when required
• Checking completed work and obtaining the required approvals
• Reconciling technician costs, products and other job information
• Assisting with billing and invoicing
• Providing regular updates and reporting to the Implementation Manager

There's a lot to keep track of, so being able to understand what needs to happen next and stay on top of the detail is key.

The Successful Applicant

You're someone who enjoys being organised, keeping things moving and working out what needs to happen next.You'll be confident communicating with customers, technicians and internal teams, and comfortable managing several priorities at once. You'll take ownership of your work, follow things through and be proactive when something doesn't go to plan.You don't need to have worked in Implementation before. We'd be interested in candidates with backgrounds in customer service, administration, scheduling, logistics, field service, operations, project support or similar coordination roles.

Most importantly, you'll bring:

• Strong organisation and attention to detail
• A logical and structured approach to your work
• The ability to prioritise and manage multiple activities
• Strong communication and relationship-building skills
• A proactive, solutions-focused approach
• Confidence working independently and making decisions
• The ability to adapt when priorities change
• A genuine interest in developing your career

Experience with work orders, billing, purchasing, Salesforce or technician coordination would be advantageous, but isn't essential as full training is provided.

What's on Offer

A role with room to growThis is a great opportunity for someone who wants to build their career and take on increasing responsibility over time.

You'll gain exposure to different areas of the business, work closely with experienced team members and develop your skills across coordination, operations, customer and stakeholder management.

For someone who is ambitious, proactive and keen to learn, there is genuine scope to grow with the business and explore new opportunities as your experience develops.