Business Analyst - retail focussed

Milestone IT; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Milestone IT, a major Australian retailer, is seeking a hands-on Business Analyst to drive requirements from discovery through testing and deployment. You will engage stakeholders, map processes and translate needs into actionable outcomes across delivery teams.

You will lead workshops, document current and future states, support UAT and contribute to change activities within a complex enterprise. A background in Agile, Waterfall or hybrid environments and familiarity with Jira/Confluence/Azure

Qualifications

• 3+ years of business analysis experience on complex IT projects.
• Experience across the full software development lifecycle.
• Strong workshop facilitation and stakeholder engagement skills.
• Proficient in process mapping, gap analysis and requirements management.
• Able to translate business needs into deliverable documentation.
• Experience in Agile, Waterfall or hybrid environments.
• Familiar with Jira, Confluence, Azure DevOps, Visio or Lucidchart.
• Proactive with the ability to manage competing priorities with minimal supervision.

Responsibilities

• Facilitate workshops and interviews to gather and validate requirements.
• Document current and future business processes and identify gaps.
• Produce business and functional requirements, user stories, acceptance criteria.
• Collaborate with architects and developers to assess options and impacts.
• Maintain traceability and support prioritisation and scope management.
• Support UAT with test scenarios, clarification and defect resolution.
• Contribute to business cases, change activities and training materials.
• Build strong relationships across business, technology and vendor teams.

Skills

Business Analysis

Stakeholder Engagement

Requirements Management

Workshop Facilitation

Communication

Education

Bachelor's degree in IT or Business

Business Analysis certifications desirable

Tools

Jira

Confluence

Azure DevOps

Visio

Lucidchart

Job description

Join a major Australian retail organisation and help deliver business improvements and technology initiatives across a complex enterprise environment.

We are seeking a hands-on Business Analyst who can engage stakeholders, understand business processes and translate requirements into clear, practical outcomes. You will work closely with project managers, architects, developers, testers and business teams throughout the delivery lifecycle.

The opportunity

You will take ownership of business analysis activities, from discovery and requirements gathering through to testing, implementation and operational readiness. This role suits someone who enjoys facilitating discussions, investigating problems and bringing structure to competing business needs.

Key responsibilities

• Facilitate workshops and stakeholder interviews to gather, challenge and validate requirements.
• Document current and future business processes, identifying gaps and opportunities for improvement.
• Produce business and functional requirements, user stories, acceptance criteria and process diagrams.
• Work with architects and technical teams to assess solution options, dependencies and business impacts.
• Maintain requirements traceability and support prioritisation and scope management.
• Support UAT through test scenario development, requirements clarification and defect resolution.
• Contribute to business cases, change activities, training materials and implementation readiness.
• Build effective relationships across business, technology and vendor teams.

About you

• At least three years of business analysis experience across complex IT projects.
• Demonstrated experience supporting the full software development lifecycle.
• Strong workshop facilitation, stakeholder engagement and communication skills.
• Practical experience with process mapping, gap analysis and requirements management.
• Confidence translating business needs into clear documentation for delivery teams.
• Experience working in Agile, Waterfall or hybrid environments.
• Familiarity with tools such as Jira, Confluence, Azure DevOps, Visio or Lucidchart.
• A proactive approach and the ability to manage competing priorities with minimal supervision.

Experience within retail or another large, complex organisation will be highly regarded. Relevant tertiary qualifications and business analysis certifications are also desirable.

Why apply?

• Contribute to meaningful business and technology improvements.
• Work with a broad range of business stakeholders and technical specialists.
• Bring your analysis skills to a substantial Australian retail environment.
• Contract opportunity based in Preston, Melbourne.

Additional information

• Six-month contract with a leading Australian retailer, based in Northcote
• Amazing people and outgoing business
• Potential ongoing or perm opportunity