Broker Support Specialist: End-to-End Service (Hybrid)

MYKEY People; Sydney; Hybrid; AUD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Hybrid work

6-monthly performance bonus

On-site parking

Career development

Zusammenfassung

MYKEY People is seeking a proactive Broker Support Officer to support its accredited broker network from our Sydney area hub. Based in Wetherill Park, this role centers on guiding brokers on systems, policies, credit processes and settlements while delivering consistent, high-quality service.

You will handle end-to-end deal support, collaborate with senior leaders and internal teams to uphold governance, and contribute to sales and marketing activities in a fast-paced, client-focused environment.

Qualifikationen

• Service-focused with strong communication skills.
• Credit experience beneficial but not essential.
• Strong problem-solving and organisational skills.
• Understanding of NCCP, AML, Privacy Act, FSRA.
• Knowledge of the finance broker industry and finance/insurance products is a definite advantage.

Aufgaben

• Manage enquiries, provide product guidance, and deliver exceptional service.
• Ensure adherence to NCCP, AML, Privacy Act and internal policies.
• Assist with compliance and sales training for introducers.
• Maintain strong broker and aggregator relationships.
• Maintain accurate broker files and competitor insights.

Kenntnisse

Service focus

Communication

Credit knowledge

Problem solving

Organisational skills

NCCP knowledge

AML knowledge

Privacy Act knowledge

Broker industry knowledge

Jobbeschreibung

MYKEY People is seeking a proactive Broker Support Officer to support its accredited broker network from our Sydney area hub. Based in Wetherill Park, this role centers on guiding brokers on systems, policies, credit processes and settlements while delivering consistent, high-quality service.

You will handle end-to-end deal support, collaborate with senior leaders and internal teams to uphold governance, and contribute to sales and marketing activities in a fast-paced, client-focused environment.