Broker Support Officer

Mykey People; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

6-monthly performance bonus

On-site parking

Career development

Job summary

MYKEY People is seeking a proactive Broker Support Officer to support its accredited broker network from our Sydney area hub. Based in Wetherill Park, this role centers on guiding brokers on systems, policies, credit processes and settlements while delivering consistent, high-quality service.

You will handle end-to-end deal support, collaborate with senior leaders and internal teams to uphold governance, and contribute to sales and marketing activities in a fast-paced, client-focused environment.

Qualifications

• Service-focused with strong communication skills.
• Credit experience beneficial but not essential.
• Strong problem-solving and organisational skills.
• Understanding of NCCP, AML, Privacy Act, FSRA.
• Knowledge of the finance broker industry and finance/insurance products is a definite advantage.

Responsibilities

• Manage enquiries, provide product guidance, and deliver exceptional service.
• Ensure adherence to NCCP, AML, Privacy Act and internal policies.
• Assist with compliance and sales training for introducers.
• Maintain strong broker and aggregator relationships.
• Maintain accurate broker files and competitor insights.

Skills

Service focus

Communication

Credit knowledge

Problem solving

Organisational skills

NCCP knowledge

AML knowledge

Privacy Act knowledge

Broker industry knowledge

Job description

Our client is a national financial services provider seeking a proactive, service-driven Broker Support Officer to play a pivotal role in supporting its accredited broker network. Based in Wetherill Park, this is a relationship-focused position where you’ll be the central point of contact for brokers seeking guidance on systems, policies, credit processes, and settlements.

The Opportunity

You will provide end-to-end support across the full lifecycle of a deal, from application through to settlement, while ensuring brokers receive consistent, high-quality service. You’ll work closely with senior leaders and internal teams to maintain strong governance standards, support channel performance, and contribute to broader sales and marketing activity.

Duties

Manage enquiries, provide product guidance, and deliver exceptional service

Ensure adherence to NCCP, AML, Privacy Act and internal policies

Assist with compliance and sales training for introducers

Maintain strong broker and aggregator relationships

Maintain accurate broker files and competitor insights

Skills and experience

Service-focused with strong communication skills

Credit experience beneficial but not essential

Strong problem-solving and organisational skills

Understanding of NCCP, AML, Privacy Act, FSRA

Knowledge of the finance broker industry and finance/insurance products is a definite advantage

Hybrid work options (Work from home 2 days a week)

6-monthly performance-based bonus

On-site parking available

Genuine career opportunities, career development and internal progression

Modern offices with on-site parking and an inclusive workplace environment

Supportive and collaborative team environment

This is a hands-on, fast-paced role where your responsiveness, accuracy and relationship-building skills will make a measurable impact.